Heading to SF for @saastr AI 🇺🇸 and will be around the Bay Area for a couple of weeks.
Looking to connect with:
• D2C/ecommerce operators, CFOs
• Agencies & partners
• Investors
If you’re around (or know someone I should meet), DM. Always happy to return the favour.
See you in SF!
The competitor of the Zomato and Swiggy are the local restaurants who are starting free home delivery service.
Benefit is they save straight 30% commission that is paid to Zomato and Swiggy.
Even if they hire 2 people for food delivery to customer, their salary would be Rs 25,000 and total expense would be Rs 50k/month.
These will be full time guy who will just deliver in the nearby areas upto 3km.
Assuming per order value is Rs 1,000, restaurant give Rs 300 to these aggregators.
Even if there are 10 orders for delivery/day, in total monthly sales will be Rs 3 Lakhs.
Zomato/Swiggy takes Rs 90k and these guys will take only Rs 50k/month.
Smartly few restaurants are giving their pamphlets with their menu and contact number for direct delivery.
Happy to share that @ReconZo (Reweave Ecom Solutions Pvt. Ltd.) has been selected for the Startup Haryana Seed Funding Grant after pitching at the Startup Haryana event.
The grant was presented recently at an event by the Hon'ble Chief Minister of Haryana.
Introducing myself at a meet up at BlueTokai, HSR:
Me: Building @ReconZo - reconciliation engine for D2C brands and accounting firms.
Someone: Reconciliation Agent for D2C.
Me: No man, engine/product.
Can happen only in Blr.
Everyone is running after CPA jobs.
Meanwhile:
1M+ Shopify stores + 500K Amazon sellers are desperately looking for remote bookkeepers who understand e-commerce… and are willing to pay $1000/month.
But 99% accountants can’t do these 10 things:
1.Decode Amazon settlement reports
2.Understand Shopify payouts
3. Map A2X → QBO
4.Handle Stripe + PayPal reconciliation
5. Do inventory accounting for FBA
6.Fix sales tax mapping
7.Reconcile multi-channel revenue
8.Close the books monthly
9. Report SKU-level margins
10.Communicate like a US professional
Master these →
You won’t chase clients.
Clients will chase YOU.
This is the biggest remote accounting opportunity of this decade.
@_kaushalshah Delayed remittance is a major red flag. It needs to be addressed the very next day.
Change your shipper immediately, if not done already. For all orders, not just COD.
@Ajain112 Well said.
The sooner people do this the better. We enable automated daily, SKU and category level profitability for marketplaces and Shopify.
@svembu@kushgrwl We have Zoho products for everything at @ReconZo. We're happily part of the Zoho for Startups program as well.
Thank you @svembu@Zoho 🙏🏽
@vinodchendhil Done. Have to visit 15 stores.
Put all my sales data provided by @Babuverse to ChatGPT and created store wise analytics and checklist.
Will be using reconzo Dashboard at every store.
4. Delay → Proactive WhatsApp/SMS updates, waive fees post-PDD, attempt
5. Address issues → Use past info, call, provide ODA exceptions, reattempt
6. Damage → alternative packing, investigate at LMDs, process claims
7. Fake attempts → Reattempt, enable local status updates
Brands must play an active role in every NDR scenario as it impacts CX.
Here are some reasons where couriers could intervene: 👇🏽
1. Cash not ready → Send links/QRs, POS, reattempt
2. Customer not available → Reattempt, schedule/slotted deliveries
3. OTPs for customer reject
Here is the best practice list for a happy flow:
1. Order placed
2. Order confirmed
3. Shipped
4. Reached destination
5. Out for delivery
6. Delivered
7. Thank you / feedback
You could combine 1 and 2.
Consistency builds trust. Noise doesn't.
D2C brands and Ecom merchants should be mindful of email volume. Promo emails? Fine, vary by user cohort and season. But transactional emails should remain consistent.
In a standard happy flow, your customers should receive no more than 7 transactional emails.
Clear > Clutter