@Plasma I even bought a BRAND NEW SIM just for their Core Card promo. The result? Support agents Kyle & Mike falsely accused me, ignored facts, and permanently banned me with zero explanation. Scam company. Avoid!
@Plasma I even bought a BRAND NEW SIM just for their Core Card promo. The result? Support agents Kyle & Mike falsely accused me, ignored facts, and permanently banned me with zero explanation. Scam company. Avoid!
@Plasma Your support is a joke. I got stuck in a verification glitch during their iOS-only days. To fix THEIR bug, I deleted the account to retry. Their system then blacklisted my original number!
@proofofnathan I submitted 100% authentic IDs, tried on both iOS and Android, and even used two different phone number. Unfortunately, my verification is still failing and support couldn’t resolve it. Wanted to bring this to your attention as it's blocking real users.
@pauliepunt I submitted 100% authentic KYC, tried on both iOS and Android, and even used two different phone numbers. Unfortunately, my verification is still failing and support couldn’t resolve it. Wanted to bring this to your attention as it's blocking real users.
@0xG00gly Your system is so broken that it blacklists users for YOUR bugs. I even bought a new number to apply, and got banned. If you can't even handle account verification, who would trust you? 👎Is your support team trained to punish users for system glitches? Absolute worst service.
@0xG00gly My account was effectively banned after what appears to be Plasma One’s own verification system bug — and their support team refused to give a real explanation. I submitted real identity information. This was not fake, duplicate, or fraudulent.
@Plasma Great promo, but why did your support (Kyle & Mike) permanently ban my fully verified account right before the Core Card expires? Banning users to avoid paying out promos? Disgusting.
@Plasma Is your support team trained to punish users for system glitches? Kyle falsely accused me, and Mike issued a permanent ban just hours before my promo expired. Absolute worst customer service I've ever seen. Do better.
@Plasma Your system is so broken that it blacklists users for YOUR iOS app bugs. I even bought a new phone number to apply, and you banned me. If you can't even handle account verification, who would trust you with their money? 🤡
@Plasma Don't fall for their Core Card promo! It's a trap. Their system gets stuck on verification, and when you try to fix it, support agents Kyle & Mike permanently ban you with zero explanation. Stay away! 🚩
I submitted 100% legit docs and got blocked just before the promo ends. Disgusting customer service and management. Look at these emails from their support.
Thinking of trusting @Plasma ? Read this. I went out of my way to buy a NEW phone number for their Core Card promo, simply because their old system glitch blacklisted my original number.
Instead of helping a dedicated user, agents Kyle & Mike permanently blocked my account and said the "decision is final" with zero reasons. If they ban honest users over their own bugs, your funds are NOT safe.