Reema

[Reema @Reemarr]

@VirginAtlantic day 13 of no help whatsoever. Two weeks in and there has not been one useful response beyond “we are looking into this” or “this has been escalated”. Dreading an 11 hour flight with yourselves.

[Reema @Reemarr]

@VirginAtlantic I booked a flight with virgin from LHR to LAX on which I was severely burned on my leg because the cup of coffee that was served was scalding hot. I was taken off the plane by paramedics and taken to a hospital.

[Reema @Reemarr]

@VirginAtlantic @VirginAtlantic I’ve had the same response for the past 10 days! Customer care already have my details. How has no one reached out straight after the flight? Why am I having to chase daily!!

[Reema @Reemarr]

@VirginAtlantic Thank you but could you confirm which team and to who this has been passed on to as customer care already have my details but I haven’t had any responses.

[Reema @Reemarr]

@VirginAtlantic @richardbranson - Day 9 of no response.

[Reema @Reemarr]

@VirginAtlantic I booked a flight with virgin from LHR to LAX on which I was severely burned on my leg because the cup of coffee that was served was scalding hot. I was taken off the plane by paramedics and taken to a hospital.

[Reema @Reemarr]

@VirginAtlantic I’ve receive ONE email to date which is in response to a complaint I raised. No one followed up following the flight even though I was made to fill out a full report on the flight.

[Reema @Reemarr]

@VirginAtlantic I’ve visited two hospitals and will have a third follow up visit on my holiday. My trip has been ruined because I can barely walk. I would expect some follow up from virgin and yet all I’ve received is “we will look into this”.

[Reema @Reemarr]

I tried to see if I could rebook onto an earlier flight today from LAX to LHR and was told there were no seats even though your website clearly shows availability. Nobody seems to communicate or want to help?

[Reema @Reemarr]

I called customer services the next day (24/09) and they said they would escalate the case and nothing happened. I’ve since spoken to three other customer service representatives who have said they will escalate and I’ve had no response.

[Reema @Reemarr]

I called once again today and the person I spoke to said they have no notes or anything logged for my booking which blew my mind given other agents had said they had escalated my case! Customer care has no number and I’ve received one email in total from them.

[Reema @Reemarr]

@VirginAtlantic I have emailed them and so far had one response which I have replied to and followed up with today and still had no response.

[Virgin Red @VirginRed]

GIVEAWAY TIME! ✨
Thanks to our friends at @potionlondon we have x6 of their Beauty Formula supplements to give away. Simply RETWEET this tweet for your chance to win.
#winitwednesday

Giveaway ends on 05/03 at 23:59pm. Winners announced on 06/03! Usual T&C's apply.

[Nottingham University Business School @NottmUniBschool]

Take your "pic"! I'm on point with these puns today right?

[Nottingham University Business School @NottmUniBschool]

Prepping for the self-catered accommodation tour!

[Reema @Reemarr]

They should give hot water bottles with these student houses ❄️❄️

[Reema @Reemarr]

I have now dropped my phone in the toilet, a jäger bomb and a cup of tea #survivor

[Reema @Reemarr]

Mosquito stung me. Now my eye is swollen. #reemaproblems

[Reema @Reemarr]

Watching a French movie with Portuguese subtitles #languagebarriers #brazil

[Reema @Reemarr]

@ChaandHirani @MansiDamani @AnaaWaheed hahahahhahahaa you wish