@AFnewsroom@AirFranceFR@airfrance
You guys lost our bags for two days, haven’t responded for 3 days. C-10379428 on my once in a life honeymoon and haven’t even reimbursed purchases or upgraded our return flight!! very bad look
@AFnewsroom
You guys lost our bags for two days, haven’t responded for 3 days. C-10379428 on my once in a life honeymoon and haven’t even reimbursed purchases or upgraded our return flight!! very bad look
@airfrance
Writing this from my business account because I don’t have a personal X account.
I just emailed your accounts the following.
Dear Air France Customer Care Team,
My wife and I are writing to request immediate assistance regarding a severe delayed baggage issue that has significantly impacted our honeymoon.
Passenger Details
•Nicholas Cable & Grace Cooper
•PNR: HIUQNU
•Flight: AF0028
•PIR: PPTAF23971
•Arrival Airport: Papeete (PPT)
•Current Location: Bora Bora
We were married yesterday and began what should have been a once-in-a-lifetime honeymoon. Unfortunately, our checked luggage never arrived in Tahiti, and we were left with only the clothes we were wearing. The PIR was filed immediately at PPT (attached above).
Our luggage contains:
•My wife’s daily medication
•All wedding outfits, sentimental items, and carefully curated clothing
•All toiletries, hair products, and styling tools
•Every piece of clothing for the entire trip
We packed intentionally with outfits planned for every day of our honeymoon. Losing this bag or further delaying it is simply not an option, both due to the value and the deeply personal items inside.
⸻
1. We urgently need confirmation of the bag’s location and guaranteed delivery to Bora Bora.
Please confirm:
•The exact current location of the bag
•Whether it has departed LAX
•The scheduled routing to BOB airport
•Expected delivery time to our hotel
This is the single most important issue affecting our trip.
⸻
2. We need authorization for essential purchases and reimbursement confirmation.
Bora Bora is extremely expensive. So far, we have only been able to purchase:
•One swimsuit for my wife
•One cover-up
•One dinner dress
These three items alone totaled $880 USD.
We still have no toiletries, no underwear, no shirts, no shorts, no shoes, no medicine, and I have zero clothing other than what I arrived in.
To make things more difficult, our hotel has a dress code for dinner and certain experiences. Because we have nothing to change into, I am having to pay to have my one shirt and shorts washed daily just to comply, incurring even more costs.
We will need to purchase additional essentials tomorrow, and we request written confirmation that Air France will reimburse these reasonable emergency expenses in accordance with the Montreal Convention.
⸻
3. We respectfully request a goodwill gesture due to the extraordinary disruption.
This is our honeymoon — something we saved and planned for extensively. The emotional and financial impact of this situation has been tremendous.
We are requesting that Air France consider:
•A flight upgrade on our return journey, or
•A financial goodwill gesture / mileage credit, in recognition of the significant hardship and loss of enjoyment this has caused.
We want to resolve this directly with you, but of course we will also use social media channels if needed to reach the appropriate team quickly. Our hope is that Air France can settle this matter promptly and professionally.
⸻
4. We urgently need:
1.Confirmation of the bag’s exact current location
2.Confirmation that it is being forwarded to Bora Bora (BOB) as soon as possible
3.Written authorization for continued essential purchases
4.Clear instructions for uploading and submitting receipts
5.Consideration of additional goodwill compensation
⸻
You can reach me anytime at:
Email: [email protected]
Phone/WhatsApp: +1 858-414-1664
Thank you for your immediate attention. We sincerely hope for a swift resolution so we can salvage and enjoy the rest of our honeymoon.
Warm regards,
Nicholas Cable & Grace Cooper
PIR: PPTAF23971
PNR: HIUQNU
You’re absolutely right—LLLT and RLT are not the same, even though people often treat them like interchangeable terms.
The real difference starts with the type of light. Lasers used in LLLT are coherent and focused, meaning they deliver energy more efficiently into the tissue. RLT, on the other hand, uses LEDs that scatter light, which leads to greater energy loss and less precision.
Where laser classification comes in is in the power output:
•Class 1 and 2 lasers are extremely low power—safe for everyday use but not therapeutic.
•Class 3 and Class 4 lasers deliver higher power, allowing more energy to be delivered in less time. This doesn’t necessarily increase depth of penetration, but it greatly improves treatment efficiency and dosage accuracy.
That’s why in the ReGen Pod, we use 0.5W LEDs—substantially more powerful than typical 0.1W consumer LEDs. It allows us to compensate for the inefficiency of non-coherent LED light and ensure enough total energy is delivered to have a meaningful impact. And because of that higher total output, we can’t use a standard 110V outlet