This year was full of obstacles, but none have phased us: key roadmap items have been delivered, and EOY feature rollouts are underway, including bonus features going live shortly.
We’re also preparing to launch utilities in the US and UAE, building on 100+ partner offers from those regions already live for UK/EU customers. Global access will be powered by PlutusLite (no KYC), rolling out next and enabling customers to use any personal cards for utilities (e.g. gift cards, miles, and travel), thereby removing unreliable bank settlement rails, an ongoing focus for us.
During the 2025 transition, we planned to reset our outdated services. We fixed the tokenomics with PLUS and terminated the contract in October for several reasons, including the non-delivery of paid-for core banking features such as Apple Pay, and submitted a claim for damages. Following this, we’ve faced several issues, including unilateral restrictions on customer funds ahead of Christmas (cashback, PlutusSwap allocations, and pending gift cards).
I recognise this is a difficult moment for those who rely on our utilities for savings, and I sincerely apologise to everyone affected. Rest assured, we are working with partners to restore utility balances and return any funds held. We have also set up a support form for customers facing hardship and will provide USDC assistance where appropriate: https://t.co/NtdF2GCAWi
We remain resilient and focused on execution, including migrating to our new banking service in January, with all additional benefits (e.g. IDA + Metal) preserved for later use. Once resolved and the roadmap delivered, I look forward to being more active online and hosting a meetup to reconnect with the community.
Thank you all for your patience and support!
Gift Cards Settlement Update
We regret to inform you that there are ongoing delays with gift card settlements. We are actively working with our banking provider to release your funds so your purchase can be completed or the amount can be returned to you.
Please rest assured that we’re also coordinating with our legal team and regulators to resolve this quickly. As a goodwill gesture, all affected customers will receive 5 PLUS GWG. Further updates will be sent via email.
Thank you for your patience and understanding.
100% Agree!
We packed more features in months than bigger fintechs do in years. First we built fast; now we simplify and scale. This includes deeper redemptions on utilities (where PLUS already gives £/€10 savings from top brands) with higher Cashback limits and the PlutusGifts bonus (up to 30% off) for all subscribers in Q4!
@DDhopn Have been with plutus for years, paid subscription, never downgraded reward level and never made a payout from the plu rewards
My Ticket #335683
Thanks
@Plutus_Support Hi, I never received an email about free payout.
I've been with plutus for years.
I've spent nearly 40k, paid subscription, never downgraded my reward level, never requested payout from my plu rewards.
So I'm sure I should qualify for the free payout to keep my reward level?
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