RepuGen

#Healthcare #reputation and review management software for multi-location medical groups, hospitals, urgent care centers and dental practices.

[RepuGen @RepuGen_]

One stat from our study really stood out:

Nearly 80% of patients had visited a provider within the last 3 months.

Meaning:

Most practices already HAVE review opportunities.

They’re just missing the moment to ask.

Full study: https://t.co/BSNIDDXv9h

#Reputationmanagement

[RepuGen @RepuGen_]

Only 16.97% of patients prioritize star ratings when choosing a healthcare provider.

AI looks beyond ratings to signals like review sentiment, credentials, listing consistency, review recency, and response behavior.

Learn more:
https://t.co/IY1DFVSZDU

#GoogleAI

[RepuGen @RepuGen_]

Nearly 89% of patients check online reviews before choosing a healthcare provider.

Reviews are no longer “nice to have.”

They’re how patients reduce uncertainty before booking.

Healthcare trust is becoming digital.

Full study: https://t.co/BSNIDDXv9h

#PatientReviews

[RepuGen @RepuGen_]

Social reach is rented. Patient trust is owned. 6 insights from the Forbes Communications Council on building communities that last, including RepuGen's Lauren Parr Banks.

👉 Read the full article: https://t.co/DZ4eJVWWvI

#HealthcareMarketing #ForbesCouncil

[RepuGen @RepuGen_]

Patients aren’t only checking ratings anymore.

They’re checking recency too.

Old reviews create uncertainty.

Fresh reviews create trust.

That shift is quietly changing healthcare reputation strategy.

Full behavioral study here:
https://t.co/BSNIDDWXjJ

#OnlineReviews

[RepuGen @RepuGen_]

AI tools are now recommending healthcare providers to patients. The signals they use are not what most practices are focused on.

Read the full breakdown: https://t.co/IY1DFVSZDU #HealthcareMarketing #AISearch
#RepuGen #OnlineReputation

[RepuGen @RepuGen_]

Patients don’t trust “perfect” anymore.

Most people in our survey chose:

⭐ 4.5 rating + 1,000 reviews
OVER
⭐ 4.9 rating + 25 reviews

Because volume feels more believable than perfection.

Trust > polish.

Full study: https://t.co/BSNIDDXv9h

#HealthcareReviews #PatientTrust

[RepuGen @RepuGen_]

Healthcare providers still think reviews are “marketing”

Patients are using them like background checks now.

We analyzed how patients actually choose providers online…

And some of the results were honestly unexpected.

Full study: https://t.co/BSNIDDWXjJ

#HealthcareMarketing

[RepuGen @RepuGen_]

Ignoring negative reviews doesn’t protect your reputation.

It hurts it.

Patients don’t see silence as caution, they see it as indifference. Responding builds trust. Ignoring creates doubt.

https://t.co/ob0TM9wUS3

#HealthcareReputation #PatientExperience #RepuGen

[RepuGen @RepuGen_]

10 years ago, we made a bet:

Patient trust was moving online.

Today, that journey includes:

8M+ patient surveys
500K+ reviews generated
2,000+ providers served

Now the question is shifting again:

“Will patients find us through AI?”

The next decade starts now.

#RepuGen10

[RepuGen @RepuGen_]

Ignoring negative reviews does not protect your reputation.

It signals indifference.

Here’s how healthcare providers should respond to build trust, not lose it 👇

https://t.co/ob0TM9wUS3

#OnlineReviews #HealthcareReputation #PatientExperience #RepuGen #ReputationManagement

[RepuGen @RepuGen_]

Top-rated healthcare practices are not lucky, they are consistent

🎙️ In this episode of The RepuGen Podcast, learn what sets them apart, from reviews and responses to patient engagement and experience

Listen now:

https://t.co/qIUcafrGWN

#HealthcareMarketing #PatientExperience

[RepuGen @RepuGen_]

💡 Missed the session?

AI reads your public reviews.

Not internal feedback.

You can’t control them.

But you can improve what drives them.
Watch the replay 👇

https://t.co/z7aa56NHM8

[RepuGen @RepuGen_]

AI is not replacing patient decision-making.

It is reshaping how trust is built.

Providers who ensure accurate, consistent, and structured data will win in AI-driven discovery.

Read more - https://t.co/o5DvihLCsS

#AIinHealthcare #HealthcareMarketing #PatientExperience

[RepuGen @RepuGen_]

AI is no longer experimental in healthcare search.

Patients are actively using AI tools to find and evaluate providers, shifting how decisions are made.

Search is no longer just Google. It is now a mix of AI, reviews, and traditional methods

[RepuGen @RepuGen_]

52.8% of patients trust AI-generated results.

But trust is conditional.

Patients still verify information through reviews, websites, and other sources before making a decision.