One stat from our study really stood out:
Nearly 80% of patients had visited a provider within the last 3 months.
Meaning:
Most practices already HAVE review opportunities.
They’re just missing the moment to ask.
Full study: https://t.co/BSNIDDXv9h
#Reputationmanagement
Only 16.97% of patients prioritize star ratings when choosing a healthcare provider.
AI looks beyond ratings to signals like review sentiment, credentials, listing consistency, review recency, and response behavior.
Learn more:
https://t.co/IY1DFVSZDU
#GoogleAI
Nearly 89% of patients check online reviews before choosing a healthcare provider.
Reviews are no longer “nice to have.”
They’re how patients reduce uncertainty before booking.
Healthcare trust is becoming digital.
Full study: https://t.co/BSNIDDXv9h
#PatientReviews
Social reach is rented. Patient trust is owned. 6 insights from the Forbes Communications Council on building communities that last, including RepuGen's Lauren Parr Banks.
👉 Read the full article: https://t.co/DZ4eJVWWvI
#HealthcareMarketing#ForbesCouncil
AI tools are now recommending healthcare providers to patients. The signals they use are not what most practices are focused on.
Read the full breakdown: https://t.co/IY1DFVSZDU #HealthcareMarketing#AISearch#RepuGen#OnlineReputation
Patients don’t trust “perfect” anymore.
Most people in our survey chose:
⭐ 4.5 rating + 1,000 reviews
OVER
⭐ 4.9 rating + 25 reviews
Because volume feels more believable than perfection.
Trust > polish.
Full study: https://t.co/BSNIDDXv9h
#HealthcareReviews#PatientTrust
Healthcare providers still think reviews are “marketing”
Patients are using them like background checks now.
We analyzed how patients actually choose providers online…
And some of the results were honestly unexpected.
Full study: https://t.co/BSNIDDWXjJ
#HealthcareMarketing
Ignoring negative reviews doesn’t protect your reputation.
It hurts it.
Patients don’t see silence as caution, they see it as indifference. Responding builds trust. Ignoring creates doubt.
https://t.co/ob0TM9wUS3
#HealthcareReputation#PatientExperience#RepuGen
10 years ago, we made a bet:
Patient trust was moving online.
Today, that journey includes:
8M+ patient surveys
500K+ reviews generated
2,000+ providers served
Now the question is shifting again:
“Will patients find us through AI?”
The next decade starts now.
#RepuGen10
Top-rated healthcare practices are not lucky, they are consistent
🎙️ In this episode of The RepuGen Podcast, learn what sets them apart, from reviews and responses to patient engagement and experience
Listen now:
https://t.co/qIUcafrGWN
#HealthcareMarketing#PatientExperience
💡 Missed the session?
AI reads your public reviews.
Not internal feedback.
You can’t control them.
But you can improve what drives them.
Watch the replay 👇
https://t.co/z7aa56NHM8
AI is not replacing patient decision-making.
It is reshaping how trust is built.
Providers who ensure accurate, consistent, and structured data will win in AI-driven discovery.
Read more - https://t.co/o5DvihLCsS
#AIinHealthcare#HealthcareMarketing#PatientExperience
AI is no longer experimental in healthcare search.
Patients are actively using AI tools to find and evaluate providers, shifting how decisions are made.
Search is no longer just Google. It is now a mix of AI, reviews, and traditional methods
52.8% of patients trust AI-generated results.
But trust is conditional.
Patients still verify information through reviews, websites, and other sources before making a decision.