@Ascendz Appreciate the update! If you're an HVAC pro who works with our products, just take the faulty gas valve to your supply house for a warranty swap. If you're not a regular handler. Please reach out to the original installer/seller to process the warranty. -Juan
@RakinRaiha43988 Hi Rakin, thank you for reaching out. Please contact us via private message on Facebook Honeywell Home to further assist you. Thanks! -Charlie
@virtualrob Hello, eth3rchannel Thank you for sharing your idea with us! We truly appreciate your input and value your perspective. Your suggestion will certainly be considered as we continue to improve our offerings. -Alex
@matey_sb Hey Matey! To reset the HomeKit on the actual thermostat, follow these steps: Hold down Menu, use the arrows go to reset, select Homekit, and press yes. Then try the Homekit registration. If you still encounter issues, please contact us directly through a DM. -Dinorah https://t.co/flc7z0UwaM
@ljpaff Hello, CuoreSportivo_GTA. Thank you for contacting us. We are happy to help you. We recommend to have a HVAC professional checking at the voltage the thermostat is receiving. The voltage may be higher than what we suggest. If you have further questions, feel free to DM us. -Alex https://t.co/flc7z0TYle
@Timothy13943185 We thank you for sharing your experience with us, Timothy! When possible, please share your thermostat product number, MAC ID and your account e-mail address privately under Facebook Honeywell Home to further investigate. We look forward to hearing from you soon! -Charlie
@JaredSt62199100 Hello! Thank you for contacting us! We are happy to help you. It's possible for us to print your company's name on our products faceplate and include your information on our trade products. Here are the instructions to join our Product Label Program: https://t.co/I61cF5iGiV -Alex
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@dmcardle Thank you for getting back to us. The reading may depend on where the thermostat is placed in the room. The offset can be adjusted between -1.5 ยบC to +1.5ยบC. See this article for more details: https://t.co/uvIpkohxqh -Elena
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@dmcardle Thank you for getting back to us. It looks like it needs to be deleted. We would need a photo of the MAC on the thermostat label. Please use this form: https://t.co/DRdmhoB0hB to upload a photo of the MAC and your contact details and we'll get back as soon as possible. -Elena
@dmcardle Hi D McArdle, we apologise for the late reply. If you still need assistance to pair with Wi-Fi, and you're able to send us a private message, we'd like some screenshots to understand what's not working / what error messages show up. -Elena https://t.co/flc7z0UwaM
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