At Resmed, we create life-changing health technologies that people love. It started over 35 years ago with the invention of the Resmed CPAP. Today, we are unveiling our new unified brand. It's a new look and so much more.
@ElephantJingo Hello Russell, we are sorry to hear that you are encountering difficulties with your new CPAP machine. Please reach out to our customer service team via phone: 1 (800) 424-0737 Monday–Friday 6 am–3 pm PT
@kunder_amrith Dear Amrrith,
Thank you for sharing your details with us.
We understand the importance of your therapy and appreciate you bringing this matter to our attention. One of our service representatives will be in touch with you shortly to assist and address your concerns.
Thanks,
At Resmed, we create life-changing health technologies that people love. It started over 35 years ago with the invention of the Resmed CPAP. Today, we are unveiling our new unified brand. It's a new look and so much more.
@gstockton Hi Gary, we’re sorry to hear that. Please email our technicians at [email protected] and include both the email address you're using for your account and your machine's serial number. Once they verify your information, they'd be glad to help you work through this issue.
@BardSuperior Hi Jonathan, thank you for reaching out. Resmed products are sold through authorized medical equipment suppliers who set their own prices. Your medical equipment supplier will provide you with specific details on their current pricing for the product(s) you're interested in.
@web_glasgow We are sorry about the inconvenience. Many of Resmed’s products, such as CPAP masks and cushions are designed for direct patient use and not suitable for resale. Please visit a Resmed supplier near you to receive assistance with mask selection to ensure a great fit.
@benmcdermott4 Hi Ben, thanks for getting back to us. We must advise that you to reach out to your medical equipment supplier. They are responsible for supplies, replacement, billing, etc. and will be best placed to solve your issue.
@benmcdermott4 Hi Ben! If you are having issues with the patient portal or need help with your supplier, please call us at 1-844-371-8195 and one of our agents will assist you or message the supplier on your behalf.
@cannarelief420 We are sorry to hear about your experience with the app update. Please contact our technical support team by email at [email protected]. You can also access your data on the MyAir website: https://t.co/3PgHZyrdnX
@PFloyd We are sorry to hear your data submission issues haven't been resolved. Our team at [email protected] is best equipped to troubleshoot any app issues. You may also request assistance from your medical equipment supplier.
@Anxious4Lyfe Thank you for bringing this to our attention. Please email [email protected] from the email associated with your account to report the issue so that your case can be added to the impacted users list.
@hash_jag412 Hi, thank you for reaching out. If you're using the myAir app, it comes with 4 freezes each month. This means that if you aren't able to complete more than 4 hours of therapy in a night, you can use a freeze day so that your streak will remain unbroken.
@TonyCerise Hi Tony. If your current Resmed supplier is unable to assist with this, please have a look at our list of suppliers in your area here: https://t.co/JgF1m8AOpa to get assistance.
@BobFile Hi Bob, please reach out to SleepPlay for further assistance. They will be able to look at the machine for you, and hopefully supply you with a loan unit in the meantime. You can find your nearest authorized seller here: https://t.co/1gM5OYgPar
@TonyCerise Hi Tony, we're sorry to hear that. Please reach out to your doctor or medical equipment provider. They may be able to suggest alternate solutions, such as a potential option of using an SD memory card that your Physician can use to get the data updated to myAir.