Restream Helps

Tweet us for tips and guidance about using @Restreamio

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[Restream Helps @RestreamHelps]

@deus_lemmus @Restreamio Sorry to hear you've had trouble. We certainly test before releases, but we clearly missed something here.

You're welcome to open a ticket with our team so we can get this sorted :) https://t.co/CM4ZQTytqB

[Restream Helps @RestreamHelps]

@James_P_Madonna @Restreamio Happy to review your setup in more detail and smooth things out! Our team is available via live chat to help :) https://t.co/CM4ZQTytqB

[Restream Helps @RestreamHelps]

@kg6nlw @Restreamio Hi Frank! Just start a chat with our team and we'll help archive it for you :) https://t.co/CM4ZQTytqB

[Restream Helps @RestreamHelps]

@CryptoMindset4 @Restreamio Hi there! Sorry to hear you had trouble with this. Please chat with our Support team and we'll help get it all sorted out :) https://t.co/CM4ZQTytqB

[Restream Helps @RestreamHelps]

@jeremyknauff @Restreamio Hi Jeremy! Apologies for the trouble - we had a short-lived issue with JPG files but everything is back to normal now :)

PS. If you ever need real-time help again, we're available via live chat on our website! https://t.co/CM4ZQTytqB

[Restream Helps @RestreamHelps]

@YoBoyScar @DidjaX @Restreamio @kick @kicksupport Hey there! We can't seem to replicate this issue; going live and updating the status for Kick is working fine for us so far! Did you have any luck after updating OBS, and/or did you double-check that you're using a supported resolution + bitrate for Kick? https://t.co/mQoVp0jECi

[Restream Helps @RestreamHelps]

@YoBoyScar @Restreamio @kick Hey there! Any chance you're using an unsupported resolution or extremely high bitrate? That's the kind of setting that can cause issues with Kick! More on how to optimize your settings here https://t.co/jiJtLL8BMH

[Restream Helps @RestreamHelps]

@HilzFuld @Restreamio Hi Hillel! X is unfortunately experiencing issues with generating posts of live streams :(

You should be seeing a relevant message at the top of your Restream home. To bypass the issue, see here https://t.co/Dn9IghvVem

[Restream Helps @RestreamHelps]

@Pronosoft @Restreamio Hello! Unfortunately, we weren't able to find any emails from your registered email address, but we have located your account and reached out to you :)

[Restream Helps @RestreamHelps]

@Jedithtv @Restreamio Looks like you were able to chat with our team and refresh chat permissions for relay successfully! We hope it's all smooth sailing going forward, but don't hesitate to use our live chat again if not 💪

[Restream Helps @RestreamHelps]

@Jedithtv @Restreamio Thank you reporting! You mentioned chat in your first post; we were able to uncover a bug last night that prevented chat from connecting and have deployed a fix. If you're having issues with streaming as well, please let us know.

[Restream Helps @RestreamHelps]

@Gamesfan34260 @Restreamio Hey there! You can actually re-use the stream key and just update the title tied to it via your Restream account. We have more details on how to do so here: https://t.co/vuiPfRgMPj

[Restream Helps @RestreamHelps]

@PattenWasTaken @Restreamio Your bitrate may be too high for what Twitch allows! Try setting it to 6,000 kbps if it's currently higher than that :)

[Restream Helps @RestreamHelps]

@EtrnalOblivion @Restreamio @alexkhuda Hi there! Apologies for the trouble. We're aware of the login issue on the desktop chat app and our engineers are working on a fix 🙏

In the meantime, if you'd like to view your chat in a standalone window, you can use https://t.co/QLV8pGJJc4 on your browser.

[Restream Helps @RestreamHelps]

@SatanosSKM Hey there! Apologies for the trouble; we're aware of this issue and working on a fix. In the meantime, you can use https://t.co/QLV8pGJJc4 if you'd like to view your chat on a standalone window :)

[Restream Helps @RestreamHelps]

@QueenSalemXx @Restreamio We're so sorry for the trouble! We've seen this issue across different streaming services and we've started an investigation with the TikTok team 🙏

[Restream Helps @RestreamHelps]

@NarcyTV @Soxygamer @Restreamio @TeamYouTube Hi all, thank you so much for sharing this with us! We've already collected a few similar reports internally and are in the process of investigating further 🙏

[Restream Helps @RestreamHelps]

@Soxygamer @Restreamio Sorry to see you ran into trouble with that! It looks like you're in touch with our Support team already. We'll be sure to take care of this for you 💪

[Restream Helps @RestreamHelps]

@Barneyjack @Restreamio Hey there! Sorry to hear you've been running into this issue. This behavior is on our radar and we've already contacted the TikTok team to further our investigation 🙏