Rachael Castillo

Chicago native. Fitness lover. Harley Quinn is my spirit animal.

[Rachael Castillo @RetroUrbanRnbw]

@Monica55dzrh Yeah, I would be insulted if somebody tipped me that much on a $500 bill. 15th to 20% has been standard for years and years.

[Rachael Castillo @RetroUrbanRnbw]

What’s going on @TMobileHelp @TMobile ? The service today is absolutely horrible. Every time I watch a real it starts buffering and then freezes. And every time I go to a site, it takes forever to load.

Are you having service issues in the Chicagoland area?

[Rachael Castillo @RetroUrbanRnbw]

@WAGSocialCare So I did and had to wait another 45 mins. Are you freaking kidding me?!?! She messes up and I have to be here waiting for almost 2 damn hours?!?!?

Now I missed the Pilates class I paid for. Who is paying that $30? Worst pharmacy ever!!!! You need to retrain here

[Rachael Castillo @RetroUrbanRnbw]

@WAGSocialCare @Walgreens I’m appalled at your pharmacy. Truly unacceptable!!! I could spit venom. I sat in the drive thru for 45 mins then get told that she “has to start this over and to get back in line.” I said absolutely not. She told me to come in.

[Rachael Castillo @RetroUrbanRnbw]

@XfinitySupport @Xfinity so you do one basic troubleshooting and expect me to pay $100 for someone to come out here. Did you even do anything? It’s like you want me to move my Internet to T-Mobile whoever that rep was you get zero stars

[Rachael Castillo @RetroUrbanRnbw]

Stay away from getting help from @XfinitySupport on FB. Talk about the bottom of the barrel of helping your customer. They did a simple troubleshooting, said contact me in 24 hours if there are more problems, the issue is still here and you’re not even listening to me.

[Rachael Castillo @RetroUrbanRnbw]

@Matt_Pinner I do it for a lot less

[Rachael Castillo @RetroUrbanRnbw]

not vetted and they don’t care at all. there’s plenty of reels proving that point don’t you think so I’ll be contacting my cc to dispute this since I am missing majority of my order I have proof in the text that that guy is useless so we’ll see how your cs handles that

[Rachael Castillo @RetroUrbanRnbw]

@DoordashH @StarbucksCare @DoorDash_Help @Starbucks this going to be long and I expect a prompt response to deal with this. It’s extremely infuriating and disappointing and just a sidenote I have this guy’s phone number that I’m tempted to blast also. I want to see how you deal

[Rachael Castillo @RetroUrbanRnbw]

Starbucks CS service says about how they can’t do that and that they can’t return any of the fees I paid for my missing items. This is such a horrible experience that I would like to tell every single person I know don’t ever order from DoorDash because the drivers are obviously

[Rachael Castillo @RetroUrbanRnbw]

@AskKlarna Yes I will
And I actually fwd you my post after I wrote it. The other agents I’ve talked to have been helpful in the past just a lil fyi

[Rachael Castillo @RetroUrbanRnbw]

@AskKlarna I am extremely disappointed and appalled of the customer service agent. I talked to you today. He was providing no solutions for me just for kept repeating the same thing over and over. This is the lowest form a customer service I’ve ever worked with.

[Rachael Castillo @RetroUrbanRnbw]

Why are you not asking your supervisor to help me? Why are you not submitting an IT ticket to look into? there are multiple things this person could be doing to help your customer and instead it’s like talking to a brick wall. I am truly appalled.

[Rachael Castillo @RetroUrbanRnbw]

But his responses you need to call them. I told him you need to come up with an alternative solution since you can’t refund me for the most recent month of my plus membership. But the response is you need to call Trans Union.