ReturnPro

The leading returns management solution for retailers, brands and 3P sellers.

[ReturnPro @ReturnProHQ]

85% of consumers assume returned products get a second life.
Only 50% are actually resold or refurbished.

That gap creates a false baseline expectation, and eventually, a risk.

Right now, much of what happens after a return is invisible to the customer. And that invisibility becomes a liability when transparency increases or outcomes fail to meet assumptions.

See the Proof → https://t.co/D99EXaV23H

#SolvingReturns #ReturnPro #Circularity #ReCommerce #CircularCommerce #CircularEconomy #SecondShelf #Sustainability

[ReturnPro @ReturnProHQ]

Consumers expect retailers to operate sustainably. Most have never seen proof that they do.

After surveying 1,000 consumers, we found that:

85% assume those returns get a second life.
81% want to know what happens to their returned items.
60% say trust increases when retailers can prove it.
54% say that proof would influence where they shop.

We also surveyed 300 retail executives. See how retail is actually delivering against these expectations in our 2026 Consumer Sustainability Proof Gap Report.

See the proof: https://t.co/iym0Xje2nK

#CircularEconomy #SecondShelf #Sustainability #SustainableRetail ReCommerce #SolvingReturns

[ReturnPro @ReturnProHQ]

🔎56% of consumers are skeptical that retailers are honest about their sustainability efforts. At the same time 89% of retailers are confident their data would withstand an audit.

This isn't a measurement gap. It's a credibility problem. Retailers may have the data, but if consumers can't see it or verify it, it doesn't build trust.

We break down why in The Consumer Sustainability Proof Gap report.

See the Proof → https://t.co/zgD6TH0kad

[ReturnPro @ReturnProHQ]

Earth Day is a good reminder that sustainability doesn’t just happen at the point of purchase, it happens throughout the product journey.

Reverse logistics plays a critical role in reducing waste and keeping products in circulation instead of landfills.

Across the industry, that work is adding up. On our end alone, we helped divert 5.7M pounds of waste from landfill and avoid 197k tonnes of CO2eq in 2025 alone!

This post-purchase impact is not always visible to the consumer, but it matters, and we're proud to be doing our part to protect and preserve our planet.

Happy Earth Day 🌎

#EarthDay #Sustainability #ReCommerce

[ReturnPro @ReturnProHQ]

16–17% of retail sales are returned.

You engineer forward logistics for speed, precision, and margin.
Reverse deserves the same discipline.

Returns influence:
🌟 Customer loyalty
🕵️ Fraud exposure
📣 Omnichannel performance

If you’ll be at Shoptalk Spring,
let’s talk shop about your reverse strategy.

Book a meeting: https://t.co/JvohHbU5pG

[ReturnPro @ReturnProHQ]

U.S. consumers returns nearly $850B in merchandise each year.

Online return rates average 25%, while return rates of in-store purchases hover around 16%.

Reverse is no longer an exception.
Yet most supply chains are engineered for forward velocity - not reverse scale.

Returns tie up labor, distorts inventory, and delays resale - to the tune of roughly $200B of merchandise tied up in return handling and movement.

If reverse logistics isn’t engineered with the same rigor as fulfillment, margin erodes quickly.

Reverse is infrastructure now.

Heading to Shoptalk?
Let’s talk about designing the optimal reverse network for your business.
Book a meeting: https://t.co/fGjhoOMjjF

[ReturnPro @ReturnProHQ]

73% of consumers say they’d feel better about returning items if they knew those products were reused or refurbished.

But here’s the question:
If a customer asked what happens to your returns, does your strategy align with their expectations?

Most shoppers assume circularity. Few retailers prove it.

Get more insights in the report:
https://t.co/pFU3756m91

[ReturnPro @ReturnProHQ]

71% of consumers say a poor returns experience makes them less likely to shop again.

And 81% check return policies before they buy.

Returns aren’t post-purchase.
They’re pre-purchase confidence.

If you’re heading to Shoptalk, let’s compare notes on your post-purchase strategy.
Book a meeting: https://t.co/ELKsKLQQHN

[ReturnPro @ReturnProHQ]

Roughly 9% of returns, roughly $100B each year, are fraud-related.

Not all "fraudulent" return behavior is the same.
But blunt policies treat them as one.

And when you punish good customers to stop bad ones, conversion shrinks.

At Shoptalk Spring?
Let’s talk about stopping fraud without hurting loyalty.

Book a meeting: https://t.co/3A3JI7luBg

[ReturnPro @ReturnProHQ]

#amazonsellers #ProsperShow2026 #walmartsellers Many sellers avoid optimizing returns because it feels risky.

Ratings matter.
Compliance matters.

But “safe” shouldn’t automatically mean “expensive.”

We’re at Booth 541 all week during Prosper talking marketplace-compliant recovery strategies.

Come by.

#reverselogistics #marketplacereturns #ecommercereturns #retailoperations #retailreturns #ecommerceoperations

[ReturnPro @ReturnProHQ]

Returns don’t just affect operations.
They affect cash flow.

Slow inspections.
Inventory losing resale value.
Write-offs labeled “not worth it.”

If you're coming to Prosper and want clarity on your recovery process, we’re at Booth 541.

Book a meeting with our team ahead of the show.
https://t.co/HkS20ZWLIq

#reverselogistics #marketplacereturns #ecommercereturns #retailreturns #ProsperShow #eCommerceOperations

[ReturnPro @ReturnProHQ]

⚠️Return fraud costs retailers billions every year.

Why?

Because damaged, worn, or manipulated items can’t be resold at full value, and retailers still absorb the processing cost.

But not all high-return behavior is fraud.

When retailers treat every return the same, they create friction for good customers and still miss real abuse.

Precision matters.
Head to page 15 of our Consumer Trust Gap report to read more:

https://t.co/jWdZQX9eyS

[ReturnPro @ReturnProHQ]

40% of consumers expect refunds immediately.
Only 2% are comfortable waiting more than a week.

Meanwhile, every day a return sits idle: Resale value drops. Handling costs rise. Working capital stays locked.

Velocity protects margin.
Delay destroys it.

If you’re attending Shoptalk Spring,
let’s talk shop about accelerating reverse - before it costs you forward.

Book a meeting: https://t.co/OkfmSVED9e

[ReturnPro @ReturnProHQ]

40% of consumers expect refunds or store credit immediately
Another 44% expect refunds within three days

Slow refunds aren’t just frustrating, they’re breaking consumer expectations. Returns have quietly become one of the fastest ways to lose trust.

See what shifting return expectations mean for retailers in 2026:

https://t.co/INp09QdLbg

[ReturnPro @ReturnProHQ]

Prosper Show week in Las Vegas is always high energy - and this year, we’re proud to co-partner SHEIN's Starlight Social at F1 Arcade in the Ceasars Palace Forum Shops.

📍 Starlight Social | March 11 | 8:00–11:00 PM
🎟 Tickets are limited — RSVP here: https://t.co/mxf0VVOB8m

If you’re attending Prosper, come see us at Booth 541 to continue the conversation around optimized recovery and smarter returns strategy.

See you in Vegas.

#ProsperShow #SHEIN #MarketplaceGrowth #ReturnsStrategy #eCommerceOperations

[ReturnPro @ReturnProHQ]

🔄Only 6% believe returns go to landfill.
73% say they’d feel better returning items if they knew they were reused or refurbished.

There’s just one problem. Circularity isn’t automatic.

It’s operational.

Attending Shoptalk Spring in Vegas?
Let’s talk shop about building circularity you can measure.
Book a meeting: https://t.co/dGx0rJghMk

[ReturnPro @ReturnProHQ]

Retail optimized the buy button.
Now it’s time to optimize the send-it-back button.

We’ll be at Shoptalk 2026 talking about what modern reverse strategy actually looks like.

➡️Booth 3073.
➡️Schedule time to meet with our team: https://t.co/PX4jVuARCx

Let’s make returns less reactive and more strategic.

[ReturnPro @ReturnProHQ]

Headed to Prosper Show?
Quick question for marketplace sellers: Do you know your true recovery rate on returned inventory - or just your refund rate?

Refunded ≠ recovered.

We’ll be at Booth 541 talking margin protection and post-return recovery.

If this is on your radar for 2026, book a meeting with us during Prosper.

https://t.co/JSg2FS7sVE

#ProsperShow #MarketplaceSellers #ecommercereturns #marketplacereturns #retailreturns #reverselogistics

[ReturnPro @ReturnProHQ]

Returns don’t just happen after the sale, they help decide if the sale happens at all!🛒

Our Consumer Trust Gap report breaks down what shoppers expect when buying online and returning in store, and where retailers fall short.

📘 Read the Consumer Trust Gap report →https://t.co/nbiv67m4O9

[ReturnPro @ReturnProHQ]

🏙️🎲 If reverse logistics is creating pressure and diminishing your margins, stop by and see us at Manifest.

📍 Booth 741
📅 February 9–11

Schedule a time to talk to our experts! https://t.co/JvmtAAuDKx