A cautionary tale about honesty. @TransportFocus
My 17-year-old son was travelling from Long Buckby to Northampton on @WestMidRailway
He had bought a ticket on the app on his phone, it came through to my email address as it’s linked to that. I noticed it was a child ticket not an adult one. I messaged him to let him know he had bought the wrong ticket by mistake and that he needed to get it sorted.
His child ticket had already been scanned by the ticket inspector on the train as the ticket inspector didn’t notice he was too old for the ticket.
So, getting off at Northampton train station he approached a member of staff to see if he could fix the situation by paying the difference. He was told that this was not possible. He wasn’t offered the option of just paying for an adult ticket at that point. Instead the member of staff generated a Penalty Fare Notice for £105.50 and told him he would have to appeal it online and should be able to just pay the difference in fare. He came home and told us, he duly appealed, his appeal has just been turned down. Pay £55.50 within 14 days or it goes up to the full £105.50 after that. Apparently we can appeal again.
If he hadn’t been honest West Midlands Trains would never have known. If he hadn’t had been honest he would never have got a fine.
I always advise my son to be honest. Turns out that is bad advice when dealing with this company.
Very poor behaviour by this member of staff, very poor look for this company and certainly has put my son off from travelling on the train again.
@Tesco@KathrynTrott Same problem here, timing out with 500 error, suddenly showing not signed in and then if you refresh a few times or try adding items sometimes you are signed in again sometimes you get another 500 error.
@Nitromanuk@calvinrobinson That is indeed a lovely looking church. I'm pretty sure that it's the Church of St John the Baptist in the town of Burford, Oxfordshire.
@goustocooking When I go to order my next couple of boxes 73 out of 84 of the recipe choices are "sold out for your delivery date", this is for deliveries beginning at least 8 days away. Is this correct or is there a bug here?