Rhian David

[Rhian David @RhianDavid2]

@virginmedia my elderly neighbours have been stung by someone within your call centre they added things onto thier account and now they have over paid for the last few months and its going to also go up due to a discount due to end they didnt agree or ask for any of this.Not very professional

[Rhian David @RhianDavid2]

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[Rhian David @RhianDavid2]

@virginmedia Email was sent on sat to the email provided above

[Rhian David @RhianDavid2]

@virginmedia 2 months of being promised a refund I still haven't had because some communication manager needs to okay it before we can receive it? Every phone call or msg has the same response we will have it in 14 days.. Email this morning saying they are closing the complaint?

[Rhian David @RhianDavid2]

@virginmedia

[Rhian David @RhianDavid2]

@virginmedia It won't allow me to input my name to talk on there for some reason!

[Rhian David @RhianDavid2]

@virginmedia Am I even going to get this refund?? Numerous phone calls and emails still nothing quick enough to take my money not so quick giving it back!!

[Rhian David @RhianDavid2]

@virginmedia Yes

[Rhian David @RhianDavid2]

@virginmedia Only what they sent me in messages on numerous occasions I'll attach some now

[Rhian David @RhianDavid2]

@virginmedia Yes on numerous occasions I was told I would have a phone call today it rang I answered and they hung up! They are saying that the person who needs to okay it is working from him this can't be the case for the last 2 months surely?

[Rhian David @RhianDavid2]

@virginmedia I have made numerous phone calls and keep having the same response I phoned this morning and couldn't even speak to a manager ive had an email saying that they are glad my problem is resolved? This has been on going for months and I'm no where near getting my money back?

[Rhian David @RhianDavid2]

@virginmedia Neally 2 months on and still no refund as promised by yourselves

[Rhian David @RhianDavid2]

@virginmedia why am I being made to pay a bill every month when since my house flooded in January with the mine blowout in skewen we haven't been able to use the service we are paying for as we aren't home! Really disappointed in you we will be leaving once our contract ends!

[Rhian David @RhianDavid2]

@virginmedia Thank you if you send it soon I can do it this morning

[Rhian David @RhianDavid2]

@virginmedia Hello can I just check someone is going to call me today please

[Rhian David @RhianDavid2]

@virginmedia Can it be between 9 and 2 please as I have school runs to do!

[Rhian David @RhianDavid2]

@virginmedia Yes not a problem I can be free

[Rhian David @RhianDavid2]

@virginmedia I phoned virgin about a month after it happened I tried again not long after and then to be honest I gave up the lack of help or compassion was shocking.

[Rhian David @RhianDavid2]

@virginmedia Yes I phoned them just after our house flooded and I was told even if the house blew up I'd still have to pay it regardless so from the 21st of January I have paid you nearly £80 a month and haven't used any of my services