We booked a lakefront rental in GA via @Expedia / @Vrbo for Oct 16-19. We found live spiders and bugs in nearly every room, including a web on the master bed frame. Our daughter is allergic to bug bites. We left that night and never stayed a single night. ๐งต
@vrbo@Expedia@EvolveVR Update: After BBB complaints, Evolve issued an additional $550 refund and says it's reviewing the case again. That's progress, but $759.56 is still outstanding for a home we never slept in. I'll update again once it's fully resolved.
We booked a lakefront rental in GA via @Expedia / @Vrbo for Oct 16-19. We found live spiders and bugs in nearly every room, including a web on the master bed frame. Our daughter is allergic to bug bites. We left that night and never stayed a single night. ๐งต
@vrbo@Expedia@EvolveVR Update: @Vrbo escalated our case, including a Health & Safety review, and called the property. Both confirmed the decision is final. No refund for a home we never slept in. Thank you, Mary, for trying.
@vrbo DM sent, @Vrbo. For anyone following: this isn't resolved. Vrbo already has every photo, video, and call log under case 159223218 and denied our claim on Nov 9. I'll update this thread once there's an outcome.
@hotelsdotcom Thanks for almost nothing. I engaged you to fully stand behind your customer and you reimbursed $100 out of the $279 2-night bill, in a room that we didn't stay in. Saddened by your policies.
@hotelsdotcom I need help, emailed you guys twice and still no response. Need customer service to be an advocate for me as a customer and stand behind "us".