Rhonwen McP

basically use this to make complaints to companies who ignore you unless you complain publicly. sometimes tweet about cultural stuff and politics.

[Rhonwen McP @RhonwenPearmack]

@marksandspencer I would rather these socks had come in a paper bag than on this unnecessary plastic hanger. Please update to eco packaging asap or I won't purchase again. Thanks #NoSingleUsePlastic

[Rhonwen McP @RhonwenPearmack]

@HolidayInn On a scale of 1 to 10, the average is 5.5. Therefore, 5 or below is a poor/below average stay, 6 or above is a good/above average stay. Please don't try to manipulate your ratings by redefining mathematical concepts to your customers.

[Rhonwen McP @RhonwenPearmack]

@manairport Another consequence to the delay, for which neither @manairport nor @Ryanair will take responsibility, we arrived at our hotel at 3am local time (2am GMT) because taxis had all gone home by the time we got to Billund airport concourse at 2am, 3 hours late.

[Rhonwen McP @RhonwenPearmack]

Two hours and half hours later, we are finally on the @Ryanair plane. But now we can't take off because @ManchesterAirp haven't got baggage to the plane yet despite having had 3 hours to get them here. #Shambles
No point even tweeting this as these companies don't seem to care.

[Rhonwen McP @RhonwenPearmack]

Still waiting, still no info. Kids exhausted, especially as they are nervous about their first flights.

[Rhonwen McP @RhonwenPearmack]

@manairport That's not what @Ryanair said when we were waiting in the plane for the bags to arrive. Slinging mud at eachother when passengers are getting a shockingly poor service doesn't wash.

[Rhonwen McP @RhonwenPearmack]

Still waiting, still no info. Kids exhausted, especially as they are nervous about their first flights.

[Rhonwen McP @RhonwenPearmack]

@askryanair @ryanair Utterly unacceptable to leave loads of families with young kids waiting past their bedtimes with no info about delayed flight from MAN to @LEGOLANDBIllund for half term holidays 😡😡😡

[Rhonwen McP @RhonwenPearmack]

@askryanair @ryanair Utterly unacceptable to leave loads of families with young kids waiting past their bedtimes with no info about delayed flight from MAN to @LEGOLANDBIllund for half term holidays 😡😡😡

[Rhonwen McP @RhonwenPearmack]

@ChesterBlueCoat Wow!! This is amazing!

[Rhonwen McP @RhonwenPearmack]

@JohnLewisRetail Hi, just a bit of feedback on unnecessary packaging: these @HotelChocolat products, ordered at the same time, just arrived in three separate jiffy bags....🤷‍♀️

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast @grantshapps @RailOmbudsman Full refund now received, with thanks.

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast How do I get a refund for mine and my kids' tickets from Euston to Chester yesterday? We got home 5 hours late. Your Delay Repay website won't accept my email for reasons I cannot fathom so can't apply there. Thanks.

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast The tickets cost me £100 with a railcard, booked in advance. This is absolutely shockingly poor service all round. @grantshapps and @RailOmbudsman please take note.

[Rhonwen McP @RhonwenPearmack]

@yotoplay Hi Yoto, I've DM'd about a technical problem as haven't heard back following emailing about, it and no advice on the issue on FAQs. Please could you check DMs and get back to me? It first DM'd quite a while ago now... Thanks 🙏

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast @grantshapps @RailOmbudsman Done. 🤞

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast Hi, none of this is helping. I am trying via app now, which keeps crashing. Seriously, I have a lot to do and I don't have time for this. I work. I have kids. I have caring responsibilities. It shouldnt be this hard to get a refund on 2.5 hour journey that was delayed by 5 hours.

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast I'll try that now.

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast Thanks for getting back to me. I'm trying via the website.

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast Still unable to get back into my claim as password not accepted and your reset password isn't working. No email to reset sent, not in junk. Have tried several times. How am I supposed to rectify this before 16th Dec deadline?

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast It is a bit off really, that I have to spend so much time getting a refund for a very poor service. Feels like it might be this hard deliberately, in the hope people will give up 🤔 No wonder people don't want to give up their cars. Public transport in the UK is crap. #COP26

[Rhonwen McP @RhonwenPearmack]

@AvantiWestCoast Hi Pete, But I can't get into my Avanti account, which seems to be only way to appeal. It won't accept my email and password, and requests to reset password have done nothing. No reset email arrived, nor in junk folder...

[Andy Burnham @andyburnham]

MPs should be given a free vote on the Government’s Integrated Rail Plan.

Please RT if you agree.