Richard E Peck

Keynote Speaker, Motivational Speaker, Trainer, Leadership Development, Speech Writer, Coach

[Richard E Peck @RichardEPeck]

@AmericanAir It appears that everyone with a connecting flight has been rebooked in a new flight and the gate agent at Dulles brought everyone their boarding passes. Well done @AmericanAir, very proactive!

[Richard E Peck @RichardEPeck]

Another exciting day flying on @AmericanAir. Due to a issue with the plane we have been rerouted from Washington Reagan to Dulles. Hopefully connections will be handled in a prompt manner. Flight attendants made it fun and the captain was very informative. Can it get better?

[Richard E Peck @RichardEPeck]

@AmericanAir I realize it has been a challenging couple of days in Vancouver and it was obvious when checking in today. I've been traveling for many years and have seen the stressful times. My wife and I had a couple of questions that were dismissed or answered curtly. A shame.

[Richard E Peck @RichardEPeck]

@BWWings it is a usual practice of serving one person at a time, with 5 minute intervals, when there are multiple customers (4 top)?

[Richard E Peck @RichardEPeck]

@AmericanAir just had an amazing interaction with Jasmine (last name unknown), flight attendant on AA2779 (BDL - PHL). She engaged everyone she met with a smile and a cheerful welcome.

[Richard E Peck @RichardEPeck]

@SnoopDogg great job with the Super Bowl commercials regarding hate. An important topic, especially in today's environment.

[Richard E Peck @RichardEPeck]

@TheTimMcGraw I think society could use a "Humble and Kind" reminder.

[Richard E Peck @RichardEPeck]

@AmericanAir, thanks to your overnight team, the issues have been resolved. See you in Monday 1-May-23

[Richard E Peck @RichardEPeck]

No bag, no time frame, and no assurance that I'll have it anytime tonight.

[Richard E Peck @RichardEPeck]

@AmericanAir, Sue C at the Admirals Club was amazing to work with. She did her best to resolve the issues. Unfortunately, I can not say that I had the same experience with the Baggage Claim Assistance team.

[Richard E Peck @RichardEPeck]

@AmericanAir Thank you. Always a pleasure flying @AmericanAir even when there are these issues. Unfortunately, the competitor airline won't treat me as well.

[Richard E Peck @RichardEPeck]

@AmericanAir due to a weather situation in Dallas I will be missing my connection to Calgary. I have been confirmed on a new flight departing DFW on Friday which is unfortunately too late. I need to cancel that confirmation and will need to book on another airline.

[Richard E Peck @RichardEPeck]

@AmericanAir two questions: 1. how do I cancel that flight? and more importantly, 2. how do I retrieve my checked baggage at DFW?

[Richard E Peck @RichardEPeck]

@MeritonSuites I think that you may have a little safety issue here. Floor floods while showering! Someone cloud could slip going to the toilet and get seriously hurt!

[Richard E Peck @RichardEPeck]

@AmericanAir The crew did an amazing job and we arrived close to the originally scheduled time. Well done.

[Richard E Peck @RichardEPeck]

@qatarairways

[Richard E Peck @RichardEPeck]

@WildKanji Shelton, CT Absolute worst service! Came for a birthday party with Hibachi. We had a party of 18 and was supposed to have 2 cooks. One cook showed up and half the party got fed... and not the b-day girls side. Steak was overcooked. Total bust. Would never recommend.

[Richard E Peck @RichardEPeck]

@netflix is there an issue with the service. I have been trying for several days in a row to watch movies and I keep getting the "something went wrong..."

[Richard E Peck @RichardEPeck]

@pulte @pulte agreed. There are individuals for who, in these uncertain times, $50 is a lot of money. We need to put ourselves in the shoes of others to get a better understanding.