@British_Airways cancelled Edinburgh flight. Nobody at the gate to help, despite βhelp at gate 22β. Fan of BA, but poor service. Had to be back tonight. On 1pm from Heathrow tomorrow. Anything earlier please. Nightmare.
@mercurehotelsuk 4 people at the Kensington hotel. Angus burger will take 50 mins to cook. Are they flying it down from Scotland where I live. My word.
"The time has come for service economies, those that want to join the modern world, to wake up to some marketing basics and stop the consumer merry-go-round." Read more by our Edinburgh Client Services Director, Andy Riddle here: https://t.co/KT2VcmdHEm
With the travel season in full swing, this article in @travldailymedia by our Client Solutions Director on the industry's approach to loyalty is made even more poignant https://t.co/q2MvFZBvQU
RAPP Edinburgh spent time at Crieff Hydro this week for their New Year get together. The team had a great time discussing the business for the year and a bit of Segway fun. Nothing quite like a little Scottish hospitality!