Just a warning, I learned the hard way! @SHEIN_Official will not refund your money if THEIR seller sends your order to the wrong address. Out over $50 because the seller used an address different than what I put on the order. Regardless, it was delivered and I was told no refund
Because it was delivered. No one would even look at the mistake. No table and no money. I have never had an issue with @SHEIN_Official before, but I won’t use them ever again. I can’t trust their vendors to type addresses correctly. PS we are talking entirely different towns
I tried, I have explained the situation to multiple people at SHEIN. I have been told it was delivered and to check my mail box (for a coffee table). Even after DM-ing with @SHEIN_Official i was given the exact same excuse. They do not care that they stole $50
@katepromstore the pictures on your website are great, too bad this is what you send out as a “finished product”. It’s also too bad that it takes over a WEEK to look up an order. #weddingdressfail#RIPoff#badservice#shady
@HerUniverse Still very interested in trying to get my order fixed. Doesn’t seem like @HerUniverse is interested anymore. Seems like if you aren’t verified, and aren’t willing to pay to be, you can’t message some businesses.
It is now at this point, person #5 finally says we don’t do exchanges. Tells me that bc person #1 wasn’t clear about that, they’ll do it. THIS TIME. They then proceeded to tell me that a size 18 is a Large, I read the chart wrong. So I say fine, send a medium.
@Title9Comedy Hi Diane! We apologize for the confusing experience and completely understand your frustration. We would love to assist you further. Could you please DM us with your original order information so we can take a look into this?
@HerUniverse I would love to DM you. However, I am being told I need to be verified in order to send direct message requests to you. Order #DU2004312033
To replace it with the actual size I need even though I ordered correctly. This was my first experience since they first premiered at Kohls ordering from the site, and I am so frustrated and disappointed.
@HerUniverse it is at this time I realize I was sent a plus size version of the dress, and then convinced their mistake was mine. Now I have a dress that doesn’t fit and that I CANT exchange, and bc this normally about a $ 70 dress that I only got bc I had coups, I won’t be able