Rob Alcroft

Founder of Wayforward. Trying to be helpful. Mostly succeeding I think. Views my own.

[Rob Alcroft @RobAlcroft]

Great to partner with Rewilding Britain. Go to https://t.co/2KDdxREqmd to join the movement as we make 100 miles of coastline a place where nature, people and economy can thrive together.

[Rewilding Britain @RewildingB]

We're thrilled to introduce Sussex Bay, the latest #Rewilding Challenge Fund recipient of £100K! 🌊

This project aims to restore 100 miles of coastline, turning the Bay into a flourishing seascape. #ThinkBigActWild

Join the movement ➡️ https://t.co/sXleTWuDmn @adurandworthing

[Rob Alcroft @RobAlcroft]

Hey @ProfBrianCox - saw your excellent show at Brighton Dome on 13th Feb. We are launching a new environmental initiative there in June and wondered if we could alert you to it: https://t.co/2KDdxREqmd

[Rob Alcroft @RobAlcroft]

Hey @MiroHQ I just tried your new AI function and the very first instruction crashed Miro for me and now it won't even let me log in. Have you seen this elsewhere or is it just me?

[Rob Alcroft @RobAlcroft]

@Al_the_bass @StuartHumphryes @MarinaPurkiss @BriggsNicholas In 2018 it was found by Ofgem to be £1.4bn. One-point-four-billion-pounds.

[Rob Alcroft @RobAlcroft]

@NadineDorries Are you projecting? Sounds like projection to me.

[Rob Alcroft @RobAlcroft]

@LeeAndersonMP_ You do realise you're not coming out of any of this well, right?

[Rob Alcroft @RobAlcroft]

@TrueWill333 @markeverett1977 @jessphillips That's right - it's why the leaders of political parties never feature at all in their campaign materials.

[Rob Alcroft @RobAlcroft]

@Alex_Stafford “Labour trying to destabilise the country….” Anyone else feeling kind of dirty from the spray of hypocrisy and irony?

[Rob Alcroft @RobAlcroft]

@CarolineLucas There is almost certainly a reason if one were to dig deep enough into his affairs.

[Rob Alcroft @RobAlcroft]

@TCockwomble @LindaBr07293431 @campbellclaret They're generally not real accounts; they are run by PR firms in the employ of the people they appear to support.

[Rob Alcroft @RobAlcroft]

@RestIsPolitics Was it me? My memory of the evening is a little vague.

[Rob Alcroft @RobAlcroft]

@fiona_pattison @Skipinder @BethCrackles Yup. There is a new kind of tiredness around. It's collectively post traumatic.

[Rob Alcroft @RobAlcroft]

@virginmedia I have no choice but to see what happens. I regret ever becoming a Virgin Media customer.

[Rob Alcroft @RobAlcroft]

Hey @virginmedia I've just been informed by your Customer Service team that there is a 24 hour wait to connect to someone. Really?? @Ofcom

[Rob Alcroft @RobAlcroft]

@virginmedia Thanks for the link but it doesn't explain why Virgin Media will be charging for an extra month AFTER disconnection. And to refund by cheque? In 2022? #BetterConnected but do you accept cheques!!?? Awful.

[Rob Alcroft @RobAlcroft]

@virginmedia I got through to someone. They have managed to cancel my services, which will end on 15th July. but apparently I will have to pay for another month after that, which will be refunded (by CHEQUE) up to 45 days later, provided equipment is returned. It's like a bad comedy sketch!

[Rob Alcroft @RobAlcroft]

@virginmedia We're at 26 minutes on hold now. I've been trying to cancel services for a little over three hours in total now.

[Rob Alcroft @RobAlcroft]

@virginmedia "On the initial message on WhatsApp it does advise it can take up to 24 hours for a response, Rob"

It doesn't.

[Rob Alcroft @RobAlcroft]

@virginmedia But it was only 11 minutes to respond to the first message, including the automated security questions, and get a retention offer to me.
Only when I confirmed I wanted to cancel was there a 24 hour wait.
How do you explain that?
Is it Virgin Media policy?

[Rob Alcroft @RobAlcroft]

@virginmedia First message: 15.33
Human contact: 15.40
Retention deal offer from human: 15.44
Retention deal refused: 15.56

Suddenly a 24 hour wait time for a Customer Service agent... @Ofcom

Phone call connected: 17.53

18 minutes without response. We wait...

[Rob Alcroft @RobAlcroft]

@virginmedia You wouldn't, but I can assure you it is very bad customer service. I'm on hold now. I've been trying to contact Virgin Media for nearly three hours today (the delay only started when I refused the retention deal offer @Ofcom). I'll keep tweeting so you know how I'm getting on.