Rob LA

[Rob LA @RobLAsince2018]

@GeorgeTakei Agree.

[Rob LA @RobLAsince2018]

@QantasUSA @Qantas @DFWAirport Can we put these marketing dollars to better use by hiring more people at the customer service call center? Wait times horrendous.

[Rob LA @RobLAsince2018]

@Qantas Plus being “reminded to please be respectful to staff” clearly means they know their customer service call center wait times are horrendous. Please please please hire more people.

[Rob LA @RobLAsince2018]

@Qantas Customer Service is appalling. Website gets an error. Need to contact Qantas but only via a contacf number is this possible… +2 hours later and still on hold. Not first time having called. Suggest an email service if you’re not going to staff the call center properly.

[Rob LA @RobLAsince2018]

@Qantas 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ this would be hilarious if I wasn’t so anxious to want to make sure I’m seated all together with my family.

[Rob LA @RobLAsince2018]

@caseymorn @Qantas Yes agree it is horrendous. Experiencing the same issue regarding a credit from Covid cancellation. Never again!

[Rob LA @RobLAsince2018]

@DjsAviation @Qantas Yup I feel your annoyance

[Rob LA @RobLAsince2018]

@Qantas I’ve been waiting nearly 4 weeks to have Qantas rebook and confirm the flight for my family and I from the credit you held since March 2020. I have been very patient but how hard can it be to match a credit.

[Rob LA @RobLAsince2018]

@QantasUSA on my fourth call to the US Qantas number trying to book my families flight home using the credit for our cancelled flight in March 2020. Anyone have any suggestions? Made it through on third call but put on hold then eventually dropped off. Help!!!