Rob McCulloch

[Rob McCulloch @RobMcCulloch2]

@_therangeuk_c If you look in your DM's it is there from Wednesday when you phoned me and did nothing
Just want to buy 203012 and have been trying since early sep.
All customer service does is tell me what they can't/won't do

[Rob McCulloch @RobMcCulloch2]

@TheRangeUK Update so I get a call yesterday regarding the blinds and he tells me he will find a solution just give him an hour he says, now been waiting a day and a half. This just shows your commitment to customer service #justwanttobuyblinds

[Rob McCulloch @RobMcCulloch2]

@therangecentre Have visited 3stores that all showed stock, none had any. I don't see how your poor control and systems are my problem. I just want the blinds to finish my house.
Code is 203012

[Rob McCulloch @RobMcCulloch2]

@therangecentre I already did that Via your customer services email and was told I could order them online and pay for delivery, was told they wouldn't refund what I already had as it's past 14 days why am I being penalised for your Kent managers awful stock control

[Rob McCulloch @RobMcCulloch2]

@CustomerRe73841 I did that on Wednesday you already have my details please use them

[Rob McCulloch @RobMcCulloch2]

@TheRangeUK Shocking service by your Kent stores over the last 6 weeks, Website shows you have stock, go to store not in stock. Chatham, Maidstone, Ashford. Customer service email was worse, Unable to return unused items for refund even though you can't sell us what we want?

[Rob McCulloch @RobMcCulloch2]

@virginmedia 3 Working days is an unacceptable time given that this is completely virgins error this request should be prioritised accordingly. With the bank holiday that puts us at WEDNESDAY!!!!
YOU DISCONNECTED ME JUST GET THE BUTTON PUSHED TO RECONNECT!!!!!!!

[Rob McCulloch @RobMcCulloch2]

@virginmedia Broadband still not reconnected after you incorrectly disconnected it. Complaint no c-2704232001 my wife now can't work from home today #lossofearnings

[Rob McCulloch @RobMcCulloch2]

@virginmedia Yesterday at about 7pm, when will we be reconnected my wife is loosing earnings the whole time this is off and we expect to be fully reimbursed due to this issue being solely caused by the incompetence of virgin media. I have been with virgin since 2016 the service is shocking!!!

[Rob McCulloch @RobMcCulloch2]

@virginmedia the operative knew nothing of the calls, i explained what should be happening and was assured all was going ahead as planned. Come yesterday my broadband has been cut off this has interrupted my sons homeschooling and today has stopped my wife working today

[Rob McCulloch @RobMcCulloch2]

@virginmedia They advised they have sent a reconnection request and someone would call me back,
The issue has happened due to me requesting to remove the tv from my package, i have had several calls on 27/3 saying i was in breach of contract. Phoned back same day to resolve

[Rob McCulloch @RobMcCulloch2]

@virginmedia Of course I have they were my first port of call what is being done with this what are you going to do to resolve this?

[Rob McCulloch @RobMcCulloch2]

@virginmedia The complete lack of actually looking into this before replying shows the lack of any customer care, I literally gave you the complaint reference if you would prefer me to air the complain in a public forum that is your choice

[Rob McCulloch @RobMcCulloch2]

@virginmedia your service and resolution so far has been shocking. I literally couldn't have been clearer in my request the damage your incompetence has done to my sons learning is unexcusable

[Rob McCulloch @RobMcCulloch2]

@virginhelp after trying to sort a new contract removing tv from my package, after spending getting on to 2 hours on the telephone to ensure everything would happen smoothly.
Comes to today no broadband for homeschooling complaint ref attached

[Rob McCulloch @RobMcCulloch2]

@virginmedia

[Rob McCulloch @RobMcCulloch2]

@virginmedia Really! It's In my complaint email, you have incorrectly disconnected my broadband leaving my child without Internet to do his home schooling. You were also unable to tell me when I will actually be reconnected

[Rob McCulloch @RobMcCulloch2]

@virginhelp after trying to sort a new contract removing tv from my package, after spending getting on to 2 hours on the telephone to ensure everything would happen smoothly.
Comes to today no broadband for homeschooling complaint ref attached

[Matt Lucas HQ @RealMattLucas]

Not saying I've put on weight but my tum is in Tier 3 and my arse is in Tier 4

[Rob McCulloch @RobMcCulloch2]

@TheLastLeg #isitok that the switches behind @alex_brooker not being lined up is really bothering me?