Rob Wilkinson

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[Rob Wilkinson @Rob_Wilx]

@natalie_19851 @KFC_UKI Wow! Just experienced the same, sarcastic & rude snarly response with no apology. Mustn’t need our custom.

[Rob Wilkinson @Rob_Wilx]

Only a life lived in the service to others is worth living. Albert Einstein. #custserv

[Rob Wilkinson @Rob_Wilx]

@Willsie23 Boom Paul you’re on 🔥

[Rob Wilkinson @Rob_Wilx]

What has a face and two hands but no arms or legs? #Riddles

[Rob Wilkinson @Rob_Wilx]

Find out how best class customer service can turn customers into advocates here >>> https://t.co/hrWAfrgLFt

[Rob Wilkinson @Rob_Wilx]

2 minutes on.... The four pillars of a successful VOC Strategy >>> https://t.co/u2o8c4BdCG

[Rob Wilkinson @Rob_Wilx]

Connect with me on Linkedin - it's like my Twitter feed on steroids! Check it out... https://t.co/yX8zMMbRHQ

[Rob Wilkinson @Rob_Wilx]

The right time to wake up is NOW. The right time to smile is NOW. The right time to do something is NOW. #GoodMorning

[Rob Wilkinson @Rob_Wilx]

Great CX Blog >> How integrating Artificial Intelligence in Hotels can impact and enhance Customer Experience - Being in the 21st century, any industry that is unwavering or uncompromising in any way when it comes to amalgamating new technological cha... https://t.co/WyRq5XDyKx

[Rob Wilkinson @Rob_Wilx]

News via @callcentrehelp = Three Companies to Look Out for at the Call & Contact Centre Expo 2018 - RingCentral, Puzzel and Sabio let us know what they will be up to at the Call & Contact Centre Expo 2018. Come and See Daniel Yin’s AI Discussion On We... https://t.co/gFdI8Hi6Vt

[Rob Wilkinson @Rob_Wilx]

Three observations on the customer service industry future https://t.co/J4LxHbPD4m

[Rob Wilkinson @Rob_Wilx]

Does your call centre genuinely measure up...? https://t.co/tiYDgrfyXX

[Rob Wilkinson @Rob_Wilx]

Would you rather be able to speak to animals or be able to speak any foreign language?

[Rob Wilkinson @Rob_Wilx]

Why maintaining momentum in the call centre recruitment process is crucial for success… https://t.co/jkPgNHnN8W

[Rob Wilkinson @Rob_Wilx]

Performing at a consistently higher level than others = the mark of a professional. Joe Paterno #custserv

[Rob Wilkinson @Rob_Wilx]

Simple & subtle rapport building techniques that guarantee to increase phone based sales >>> https://t.co/L5JzbdtqWi

[Rob Wilkinson @Rob_Wilx]

The biggest sources of inspiration are your own actions, so do something worth remembering & inspire yourself every day. #GoodMorning

[Rob Wilkinson @Rob_Wilx]

Great CX Blog >> Why the future of Voice of the Customer is about action and insight - not feedback - Voice of the Customer The future of VoC: Action & insight not feedback https://t.co/KTLyTwtd3P

[Rob Wilkinson @Rob_Wilx]

News via @callcentrehelp = Using Analytics with Call Centre Quality Assurance Reduces Churn - Dick Bourke discusses how to best make use of quality assurance (QA) analytics tools to aid customer retention. How many times have you heard the adage that ... https://t.co/jgyqEHNnk8

[Rob Wilkinson @Rob_Wilx]

Enjoy my Tweets? Get more detailed insights by following me on Linkedin here... https://t.co/yX8zMMbRHQ