Robin Collyer

Customer Engagement Technologist at Pega & father of 3. Always learning.

[Robin Collyer @RobinCollyer]

Looking forward to this one! Join us at #PegaWorld 2025 to hear how Verizon use generative AI and hyper-personalization to create seamless customer journeys and drive impactful outcomes. 💡Learn more: https://t.co/Ad6x5KrHdB

[Robin Collyer @RobinCollyer]

Love it! Pega Customer Engagement Blueprint 🚀 Design, adapt, and scale your customer engagement programs with unprecedented precision using our revolutionary AI-powered collaboration tool. Boost your efficiency today ⚡ https://t.co/HmdmDaExUR

[Robin Collyer @RobinCollyer]

Looking forward to this one! (1 of 80+ insight-packed breakout sessions at #PegaWorld 2025). 🚀 Join us in Las Vegas to learn how industry leaders are revolutionizing their organizations with Pega technology. Check out the agenda: https://t.co/sVzH5SLgq9

[Robin Collyer @RobinCollyer]

Industry players share their thoughts about what lies ahead for sales, marketing, and customer service - Pega's Tara DeZao weighs in on a shift in marketing strategies from third-party cookies to first-party data and contextual data for personalization. https://t.co/vG4KozwuHV

[Robin Collyer @RobinCollyer]

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies. Read the roundtable with Pega's Peter van der Putten here: https://t.co/1ZGCP1sZpW

[Robin Collyer @RobinCollyer]

Compelling! Join this webinar on February 11th to learn how licensed Real-Time Interaction Management (RTIM) engines enable businesses to deliver hyper-personalized, contextually relevant customer experiences at scale. Register today! https://t.co/LvsYUTYTXH

[Robin Collyer @RobinCollyer]

Timely! The role of the Chief Marketing Officer is undergoing a significant transformation. This webinar delves into the critical insights from EY and explores how AI-driven tools, like Pega's Customer Decision Hub, are reshaping marketing strategies. https://t.co/kauxbv8rkk

[Robin Collyer @RobinCollyer]

Impressive! Infinity '24.2 just launched and it is packed with a ton of great features for Customer Decision Hub! Watch this teaser to learn about #customerjourneys and register for the full webinar on November 7: https://t.co/rD1DuAvKgF https://t.co/uWbK9N0gDB

[Robin Collyer @RobinCollyer]

#AI can do more of the same, faster, OR it can completely transform your enterprise. Which is better? Download our research insights to learn more. https://t.co/GTdzUo9a04

[Robin Collyer @RobinCollyer]

Predictive analytics combines historical data, machine learning algorithms, and statistical techniques to forecast future customer behaviors and trends. Check out Pega's explainer page to learn how predictive analytics works and why it matters. #CX https://t.co/L3PeGzrnNX

[Robin Collyer @RobinCollyer]

Insightful! Pega announced findings from their new research highlighting that most enterprise AI is being used for creative creation rather than decision decisioning. Read more via Forbes https://t.co/FMMjgezO0F

[Robin Collyer @RobinCollyer]

Cool! Pega launches Pega GenAI Socrates™– a first-of-its-kind generative #AI tutor that dynamically teaches core Pega skills to clients and partners. #PegaWorld https://t.co/lGcV3ovyC2

[Robin Collyer @RobinCollyer]

Now you can do even more with Infinity '24.1! With the power of enterprise-grade #AI, Infinity '24.1 can do more across the board – for your customers, agents, sellers, and developers. Learn more: https://t.co/7IEOx52a1C https://t.co/prTkEskAgt

[Robin Collyer @RobinCollyer]

Take a look - #PegaWorld iNspire brings together thought leaders from all over the world https://t.co/a6fVWY3Z2Q

[Robin Collyer @RobinCollyer]

Great post by Tara DeZao on how using AI in marketing can deliver massive value to brands and consumers alike by enabling productivity and efficiency, reducing waste and increasing sustainability, and delivering better customer experiences. https://t.co/xVuHt0s68J

[Robin Collyer @RobinCollyer]

Join us live, in-person for the #PegaWorld iNspire breakout sessions where you’ll hear transformational success stories from the world’s best thought leaders and see their latest innovations in Pega tech. Learn more > https://t.co/t0dXS8zO5T

[Robin Collyer @RobinCollyer]

What a lineup! From global industry leaders to AI visionaries and beyond, check out groundbreaking speakers ready to take the mainstage and inspire you to make the impossible happen - only at #PegaWorld iNspire 2024. Register now at https://t.co/LkhbMDHUrc https://t.co/CA6W40JYjW

[Robin Collyer @RobinCollyer]

Don't miss Matthew Nolan and Nishant Bihani exploring how Pega Customer Decision Hub empowers enterprises to optimize customer engagement across all channels - with cameos from Walter (the bird) and Paco (the dog)! https://t.co/6mU1ClHTpm

[Robin Collyer @RobinCollyer]

Great job by Tara DeZao & Vince Jeffs - discussing Pega's recognition as a leader in the Forrester RTIM Wave. What real-time interaction management is, emphasizing its importance in delivering personalized, contextually relevant customer experiences. https://t.co/ZuhAbSV4MX

[Robin Collyer @RobinCollyer]

Nice! Forrester has recognized Pega as a leader in Real-Time Interaction Management (RTIM)! Pega CDH received the highest scores possible in the criteria of real-time decisioning, analytics management, business performance optimization. https://t.co/wcNYKzIrig