@four_rent So what if I write here? In response to four rent's message to me. Will it go to #164791 where I hope or #166401 where none of these messages should go.
@four_rent 14/01- 001::: New message for today, will it join existing case? Closed them in Sprinklr this morning but customer has not contacted for 4 days.
Just wondering where this will end up. For customer view, the reply to this was a French template. That seems to have dissociated to another case (ID 164822) and is just in the middle of that conversation. This first post "use this one as well" I cannot find in Sprinklr.