RogersHelps

Official Rogers support channel.
Need support: us:

[RogersHelps @RogersHelps]

Experiencing service interruptions? For the latest details and to see if you may be impacted, click here: https://t.co/jvu0NGTT06

[RogersHelps @RogersHelps]

@DarkCrusade6 Please try reaching out again during business hours so our Care team can assist with reviewing your options and processing a downgrade once you're connected. 2/2 ^ms

[RogersHelps @RogersHelps]

@DarkCrusade6 We understand you're looking to make a change to your services and are having difficulty reaching the Care team. We're actively working to reduce wait times and appreciate your patience. 1/2

[RogersHelps @RogersHelps]

@cigarbufff Hello, we definitely want to assist you with the issues you're experiencing on your mobile device. You can check on the status of your network by visiting https://t.co/UuyiRzQrvW then click on the mobile tab. If no outage is reported, click on Get help for more assistance. ^tb

[RogersHelps @RogersHelps]

@pamelaconn Please ensure you are calling into the tech support line for internet when requesting the email transfer. ^tb

[RogersHelps @RogersHelps]

@pamelaconn We've responded to your other post. -Eric

[RogersHelps @RogersHelps]

@PurpleCrow27 Ongoing daily service issues would be frustrating, especially at such a critical time. Have you reached out to technical support at 1-888-472-2222? They'll run diagnostics and ensure proper steps are being taken to resolve. -Eric

[RogersHelps @RogersHelps]

@yidchick It may arrive at a different time than your new device, but if it does need to be re-sent to you as it was not received, then please connect with customer service at the contact number above. They'll be able to ensure steps are taken to get your kit re-sent. -Eric

[RogersHelps @RogersHelps]

@Future2025to28 We appreciate your understanding! ^ms

[RogersHelps @RogersHelps]

@yidchick Thanks for reaching out Alison. I can appreciate seeking to have your phone returned to avoid any unnecessary Save & Return equipment charges. If you've upgraded to a new phone, then an option is typically presented on what you want to do with your existing device. 1/2

[RogersHelps @RogersHelps]

@Future2025to28 I'm confident that given an opportunity the online bill charge review will be able to address your concern. If there are still outstanding concerns after, please connect with customer service at 1-888-764-3771 for a further review. -Eric

[RogersHelps @RogersHelps]

@TherealGB11 We appreciate your patience while our teams work to assist everyone who is reaching out. 3/3 ^ms

[RogersHelps @RogersHelps]

@TherealGB11 We are answering the calls as quickly as possible, as volumes fluctuate throughout the day. In the meantime, many common account-related tasks can also be handled through our self-serve options - https://t.co/dqU4w3eyFi, which may help you get what you need more quickly. 2/3

[RogersHelps @RogersHelps]

@TherealGB11 Hi Gio, we understand how difficult it can be to stay on hold when you’re trying to get help. Your time is important, and waiting longer than expected isn’t the experience we want for you. 1/3

[RogersHelps @RogersHelps]

@maureensmith232 When you have a moment, please submit a support ticket at https://t.co/UtuFZCahTL so the Chatr team can investigate further and review what may be affecting your service. 2/2 ^ms

[RogersHelps @RogersHelps]

@maureensmith232 Maureen, if your device supports the LTE bands we shared earlier, you shouldn't have to purchase a new device to use data on our network. We'd like to help ensure your data service is working as intended wherever you travel. 1/2

[RogersHelps @RogersHelps]

@johnpics12 Our teams are actively working to improve wait times and support availability. We appreciate your understanding! 2/2 ^ms

[RogersHelps @RogersHelps]

@johnpics12 Little John, an Internet service interruption can be disruptive. Please visit https://t.co/UuyiRzQrvW to confirm whether there is a service interruption. If not, tap the Chat icon to check your connection and connect with tech support if required. 1/2

[RogersHelps @RogersHelps]

@failed2001 We'll reply to your DM shortly.

- Philippe