Rohith Jayakumar

[Rohith Jayakumar @Rohith_J98]

@Mahindra_Auto @MahindraRise @Mahindra_Thar @MahindraXUV3XO *experiencing

[Rohith Jayakumar @Rohith_J98]

@Mahindra_Auto @MahindraRise @Mahindra_Thar @MahindraXUV3XO Looks glorious but quality , service and subsequent experience is below standard. That’s what I experienced after buying XUV 700

[Rohith Jayakumar @Rohith_J98]

@Mahindra_Auto Flashy looks don’t mean anything if you are incapable of handling errors with your cars. I am getting first hand experience regarding this. Regretting choosing Mahindra. Now I have to through legal processes to get resolution as my mails are ignored by Mahindra.

[Rohith Jayakumar @Rohith_J98]

@anandmahindra Absolutely demotivated after buying XUV 700 which was defective/substandard quality and now Mahindra ignores my mails regarding resolution.

[Rohith Jayakumar @Rohith_J98]

@18002096006 All this combined with the erratic infotainment connectivity which is still not resolved after 1.8 years has rendered me completely and utterly dissatisfied and frustrated with your service and quality.

[Rohith Jayakumar @Rohith_J98]

@18002096006 One day I received a message that my registered phone number with MahindraForYou app was changed, I called Mahindra customer care immediately because it wasn’t done by me. No one picked up the phone. I immediately mailed Mahindra customer care only to receive reply days after.

[Rohith Jayakumar @Rohith_J98]

@18002096006 There was an unusual engine sound which the service centre dismissed as “normal engine sound”. Only after serious escalation and after couple of service visits you replaced the vacuum pump which resolved this issue.

[Rohith Jayakumar @Rohith_J98]

@18002096006 The hillhold malfunction occurs occasionally, after raising this issue twice , Mahindra is not able to diagnose or resolve this issue.

[Rohith Jayakumar @Rohith_J98]

@18002096006 The reverse sensor stopped working. After replacement, it again failed within a span of 4 months and got replaced again! The second failure caused us huge inconvenience as we were going for a trip.

[Rohith Jayakumar @Rohith_J98]

@18002096006 The clutch pedal began to produce loud sounds which required more than 2 service visits because the issue reoccurred twice each time after the service centre claimed that it was resolved.

[Rohith Jayakumar @Rohith_J98]

@18002096006 You delivered the car in dirty condition with grease dirts and grease dirt hand marks at several points inside the car. Received the car in the same condition post-service visit many times after that. It was after serious escalations that it stopped.

[Rohith Jayakumar @Rohith_J98]

@18002096006 There are a long list of issues which occurred within 1.5 years of purchasing this vehicle which would truly test the patience of any customer.
For starters you didn’t even let us take a family photo with our new car on the day of delivery at the showroom.

[Rohith Jayakumar @Rohith_J98]

@mahindraesuvs @Mahindra_Auto @MahindraRise First fix your XUV 700, I am frustrated beyond limits after buying this car. I raised an issue regarding erratic connectivity between phone and infotainment system a week since I purchased this car , after 1 year and 8 months you are still not able to resolve it !!

[Rohith Jayakumar @Rohith_J98]

@anandmahindra @Mahindra_Auto Please fix the software issue with XUV 700 infotainment system. A blue tooth speaker bought from local market doesn’t get connection interruption like the infotainment system of my XUV 700. This is appalling.

[Rohith Jayakumar @Rohith_J98]

@Mahindra_Auto After multiple issue raises and follow ups Mahindra customer care has agreed there is an inherent software defect with the infotainment system of XUV 700. Why didn’t you provide these disclaimers before we buy the car. Please include those also in your ads.

[Rohith Jayakumar @Rohith_J98]

I’ve reproduced the same issue of infotainment connection interruption with android phones too, after the infotainment system replacement. Mahindra customer care says this issue will be fixed by the next update.

[Rohith Jayakumar @Rohith_J98]

@anandmahindra , I bought a XUV 700 AX5 1.5 years ago and have visited the service center over 10 times for recurring issues. A reverse sensor has failed twice, and an infotainment system was faulty from day one. I’ve never felt like I’m driving a new car. Please look into this!

[Rohith Jayakumar @Rohith_J98]

@anandmahindra Please fix the infotainment connectivity issue with XUV 700 asap. It’s appalling that a car priced above 17 lakh rupees comes with a defective infotainment system, be it software or hardware.
It’s been 1 and a half years since I raised this issue.

[Rohith Jayakumar @Rohith_J98]

Had the silver box replaced and I thought the infotainment interruption issue was resolved. But it occurred again. Don’t know what to do now.

[Rohith Jayakumar @Rohith_J98]

MahindraForYou just replied to me saying that these details have been forwarded to the senior management of SS Mahindra. But it’s no help at all as the reason why am posting everything here is because of the poor customer service from them only. They already know these things.