Chris

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[Chris @Romanian_93]

What does Scott Kirby do when @united doesn’t have the right resources in place? Throw blame on the FAA. https://t.co/ildcWXN0b3

Shame on you @united @staralliance, get your act together and start investing in your staff and equipment.

[Chris @Romanian_93]

Another flight canceled. Just after I got a hold of an agent (preventively called in the chance there was a cancellation), they hung up after stating 7/1 was my next flight option without giving me another option - 3 hour phone wait. Stranded in @EWRairport @staralliance @united

[Chris @Romanian_93]

How is being on the phone with customer service for 5+ hours not customer abuse, @united @staralliance? #poorcustomerservice #travel #unitedairlines #staralliance @EWRairport

[Chris @Romanian_93]

@united @staralliance - really? 3 hour wait on the phone? You would think alternative communication solutions would help, but it’s the same result. No help. #travel #flight #unitedairlines #staralliance @EWRairport

[Chris @Romanian_93]

It’s 10 PM and @united has left us stranded in #Philadelphia. Only hope is a 2 hour commute to our original connection 🤞🏼Currently on the phone for 2+ hours. Think twice when booking international flights with @united. #unitedairlines @staralliance

[Chris @Romanian_93]

@united - This is one of many issues that I'm happy to continue sharing that occurred within a 30 day span. E.g. - Losing my suitcases and refusing to assist with refunding my expenses by limiting the file size and not providing a specialized method to upload via email.

[Chris @Romanian_93]

@united
Story Time. United's refund portal is designed to make customer service resolutions impossible. Passengers to remain on the plane connected to the gate for 6 hours (12/26 UA1490), can't upload proof, refunds-file size restriction with no alternative options. Disgusted.