#tmobile can someone please help me understand how to cancel a deceased person's mobile phone? I was confirmed the account was closed a month ago and now you have once again billed me. I've spent 5 hours between your stores and support system and no one can get this done.
Stranded for 4 days while flying @united. Agent promises full reimbursement for out of pocket expenses. Today, I get a response to the refund inquiry that @united will compensate me with a travel voucher. Don’t think credit card bills get paid with vouchers. #united
@justinkan Spot on! Strategy is only as good as execution and new products are only as good as the discipline to build customer feedback into them and discipline of focus.
As I look at my overflowing email box of sales messages, I especially appreciate the recommendation in the article to focus on contribution vs. conversion in messaging. If you haven't already, it's a great time to take an audit of…https://t.co/u4tr6PBJEy https://t.co/uiDc3LgrQq
What’s one of the biggest challenges for #CMOs and their #marketing teams today? @DomNicastro chats with Compass Rose Ventures’ @RoseFHamilton in @CMSWire to find this out. https://t.co/oVRo3XXdEO
RT @cmswire: It's time for marketers to take charge of protecting prospect and customer data. Here are some ways to get started.
https://t.co/jBGLJbJC28
@kpodnar@RoseFHamilton
“When you get these jobs that you have been so brilliantly trained for, remember that your real job is that if you are free, you need to free somebody else.If you have some power, then your job is to empower somebody else.This is not just a grab-bag candy game.” #tonimorisson
Today I asked my daughter what she learned from me...”Mommie, you taught me that I don’t need approval from anyone but me. And, taking care of my mind is important so that I can take care of everyone else.” #daughter#ProudMom
What does it take to create a Digital-First executive suite? Everyone must own it from the top down! Well written article by @Melissa_Retail
https://t.co/Ye1Qd9N0nW #CMO#DigitalTransformation
Jonathan Smart of Barclays at the #bizagility conference suggests getting away from Big A Agile by changing your language from "I’m Jon, I’m here to force Agile on you" to "Hi, I’m Jon, I’m here to to help you make better products faster, safer and happier"
Artificial Intelligence + Retailers = enabling a personalized and differentiated customer experience. Success requires data quality management and a testing DNA. Must read: https://t.co/9c1sBMf6ok
#retail#personalization#CMO#technology#digital
The key to reinventing retail = value added customer engagement. What would you design today if you had complete obsession with your customer? #CMO#customeradvocacy#Retail#marketingtips