JR

[JR @Rosen41]

6 days of chasing @StubHub over my 12 US Open seats. Friday late afternoon response: a supervisor will reach out in 24-48 hrs — a window that ends after Sunday’s 11 AM match starts. Running out the clock is now the customer service strategy. @TeamStubHub

[JR @Rosen41]

@TeamStubHub Hey @StubHub — you replaced my 12 US Open tickets (Section 8, shade side, bought 8/26) with seats in direct sun and called it an “upgrade.” Called Sunday, Monday, and today. Three promised callbacks. Zero calls. Match is Sunday. Who can actually honor the FanProtect?

[JR @Rosen41]

@TeamStubHub @StubHub So: "Update on @StubHub:swapped my 12 US Open shade seats into direct sun, refused my refund Sunday when a $10/ticket fix sat on their own site for days. Silent til Wed. Their offer now, 3 days out: leave 12 people ticketless, or a 10% voucher — FanProtect Guarantee?"@TeamStubhub