Roshan Gupta

Management Consultant - Digital Transformation @PwC India

[Roshan Gupta @RoshanGit]

@MyntraSupport @myntra -
#BoycottMyntra
#WorstCustomerSupport
#NoMoreOrderFromMyntraNow
#TricksToCheatCustomerInECommerce

[Roshan Gupta @RoshanGit]

@myntra Sad to see the tactics used these days to earn profit -
Without delivering the product, marketing it delivered on app. If customer raises any complain then support team is closing the ticket to meet their TAT.
Wonder what a customer can do in such cases. Worst experience!

[Roshan Gupta @RoshanGit]

@MyntraSupport Finally lost hopes with @MyntraSupport & @myntra lost one valuable customer. Keep earning by this trick @myntra, take prepaid order, deliver with missing product & don't leave option for customer to raise the voice by sharing same message that no issue found in investigation

[Roshan Gupta @RoshanGit]

@MyntraSupport Surely, I'll wait for the call and will update you after waiting for 2 days. Also, I haven't received any in-app response, just to keep you informed.

[Roshan Gupta @RoshanGit]

@MyntraSupport As expected there is no update yet while the first message was too quick to know the issue with supporting details.
Still expecting that customer service is the foremost priority for @myntra. Hope is still alive before uninstalling the app for the future!!

[Roshan Gupta @RoshanGit]

@MyntraSupport No problem, sharing order number here and rest of the details in DM -
Invoice Number - I0925EC000145179
Product Code - HBHRSPSH85994160(HRXECSP497WHG

[Roshan Gupta @RoshanGit]

@AirIndiaX PNR - MYRQRH
Hope something will be done from your end instead of just asking the PNR.

[Roshan Gupta @RoshanGit]

Worst experience @AirIndiaX as always. In a no announcement Jaipur Airport T2, display board showing "Check-in" open since 30 min while noone present to service the queue.

[Roshan Gupta @RoshanGit]

@asianpaints Noted, deleted. Hope you have the number.

[Roshan Gupta @RoshanGit]

@asianpaints Is brand driven by local dealers only? Anyone there to hear customer grievances or local dealer’s lobby prevails? Customer support of no use despite sharing proofs of pics & videos which shows quality of work done "within a month"
Shaddy Job Done in lieu of brand!!

[Roshan Gupta @RoshanGit]

@medanta Have already talked to 6-7 different representatives as well as nursing staff. Stopped expecting even basic support now. Still, will share details for you to improve in future atleast.

[Roshan Gupta @RoshanGit]

Surprised to see the worst services in @medanta Gurgaon
In-patients keep waiting even after post-op and noone is even interested to serve and just in hurry to make the bills.
#worstservice #worstexperience
#Moneygame

[Roshan Gupta @RoshanGit]

@SamsungIndia @Samsung
When you know a product line is faulty and that's why multiple complaint for a product variant from customers then why ignoring till the time warranty gets over to make money during servicing? Surprised but that's the bitter truth from such Brand !!!!

[Roshan Gupta @RoshanGit]

@airtelindia "Airtel Zero Complaint"- Target can be definitely achieved if your staff will temporarily disconnect service in case customer denies to share happy code because complaints hasn't been resolved
"One Home Plan" - Billing started with no service, just keep chasing them

[Roshan Gupta @RoshanGit]

@Showbiz_IT Seriouslyyyyy, surprised after reading it. Don't spoil your reputed image atleast 😏

[Roshan Gupta @RoshanGit]

@AppleSupport @Apple - Yes bought it from Unicorn store (Apple authorised one at Cyber city Gurgaon) and using original charger. Registered complaint but was given same handset back. Facing the same problem till date, Difficult to believe though, modern devices specially iphone taking 4+ hours

[Roshan Gupta @RoshanGit]

@Apple iPhone XR took more than 4 hour to get fully charged, is it? Wasn't aware before buying one, seems like apple has gone to years back in terms of tech instead of innovating for future. Surprising, isn't it..

[Roshan Gupta @RoshanGit]

One of the worst nightmares of having 24+ hours delayed connecting flight.
Pathetic customer service by #jetairways. No response to countless calls & emails & complete apathy to flyers issues
#badcustomerservice
#jetconnect
#JetInstant
#PriorityCustomer

[Roshan Gupta @RoshanGit]

Pathetic experience with JetAirways, no revert over mails since last 5 days and now on Twitter.. Quite surprising.
#jetairways
#badcustomerservice https://t.co/QSHpVgV1X9

[Roshan Gupta @RoshanGit]

One of the worst nightmares of having 24+ hours delayed connecting flight.
Pathetic customer service by #jetairways. No response to countless calls & emails & complete apathy to flyers issues
#badcustomerservice
#nocustomersupport
#jetconnect
#JetInstant
#PriorityCustomer

[Roshan Gupta @RoshanGit]

One of the worst nightmares of having 24+ hours delayed connecting flight.
Pathetic customer service by #jetairways. No response to countless calls & emails & complete apathy to flyers issues
#badcustomerservice
#nocustomersupport
#jetconnect
#JetInstant
#PriorityCustomer