Roy Pollard

[Roy Pollard @RoyPollard_70]

@ClarksonsFarm1 1995

[Roy Pollard @RoyPollard_70]

@O2 I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 Maybe instead of posting all this rubbish you should put your efforts into providing better customer service? Your outsourced contact centres are really letting you down and losing you thousands of customers - Its atrocious

[Roy Pollard @RoyPollard_70]

@O2 What you mean the FOUR week delay in replying to me??

[Roy Pollard @RoyPollard_70]

@O2 @tylerthecreator I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 @Metallica @joycrookes @ravynlenae @NeckDeepUK @hotmilkhotmilk I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 @Drake @bensonboone @arijitsingh @HotDubTM @pfurs @shamebanduk I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@o2 why are you contact centres staffed with untrained and non-competent call handlers? I am TRYING to pay my finaly Bill and leave yet no-one is capable. Some utter prat has disabled my MyO2 access yet you're now sending me enforcment letters for accounts I WANT to pay??! WTF???

[Roy Pollard @RoyPollard_70]

@O2 Is o2 also the only company that has outsourced its contact centres to companies that provide an awful service? For example, I went from a minor issue that was EASILY fixable to leaving o2 completely due to the utter and infuriating incompetence and zero customer service?

[Roy Pollard @RoyPollard_70]

Hey @o2 when is my account closure going to be sorted out? Sick and tired of trying to ring your mickey mouse contact centres and getting no joy.

[Roy Pollard @RoyPollard_70]

@O2 I have MULTIPLE complaints open about issues that no-one has dealt with yet you are spending money/resources on this garbage rather than good Customer Service?? Why are your out-sourced call centres incapable of sorting out a simple issue that has now escalated to me leaving???

[Roy Pollard @RoyPollard_70]

@O2 The only donuts I know from @02 are those at your your AWFUL customer service contact centres. Maybe spend less money on this garbage and more on treating your customers better.

[Roy Pollard @RoyPollard_70]

@O2 The only barricades I get from @02 are put up by your AWFUL customer service contact centres. Maybe spend less money on this garbage and more on treating your customers better.

[Roy Pollard @RoyPollard_70]

Is it not embarassing for you @O2 how utterly bad your call centre customer service people now are? Before you farmed them out they were good! Now, I've gone from a happy customer of 14 yrs to leaving you in the space of 6 weeks.. Just because of how awful they are.

[Roy Pollard @RoyPollard_70]

@O2 I have now attempted to close another accoiunt and have been transferred to a contact centre in India who are unaware of why and say they are unable to cancel my account. Is this not another example of incompetence?

[Roy Pollard @RoyPollard_70]

Hi @o2 after getting no help here, on your useless India-base customer service lines or your equally useless complaints dept I have paid off what remains of my plans and am now leaving you. As a customer of 12+ years I cannot believe that you are treating your customers so badly.

[Roy Pollard @RoyPollard_70]

@O2 I rang both numbers and the outsourced contact centre I got through to demonstrated no level of competence.

[Roy Pollard @RoyPollard_70]

@O2 You can tell me how I can speed up getting my accounts closed please. The sooner my 7 numbers on the business account are closed the better..

[Roy Pollard @RoyPollard_70]

@O2 You're too late, I've left. My business account is being closed down now.