Rosamund Brawn

Ex School teacher, dance teacher. Designer, artist, singer, photographer & walker. CEO DWG Ltd map/book publishers, Reunited mother of loss to forced adoption.

[Rosamund Brawn @RozInAus]

@virginmedia Thank you. I am about 90 minutes into a queue for WhatsApp webchat so have just added the request for escalation to an IT team as you suggest. Fingers, toes crossed.

[Rosamund Brawn @RozInAus]

@virginmedia Hi there, lots of problems accessing emails. Lead account disappeared, second account '403 FORBIDDEN'. Three other accounts working intermittently. Followed online recovery steps, SO frustrated, getting nowhere. Please HELP.

[Rosamund Brawn @RozInAus]

@virginmedia I don't know. Noone has said so either way.

[Rosamund Brawn @RozInAus]

@virginmedia Appreciate your reply but 9 hours spent with webchat over 2 days. Tried everything numerous times, tired, upset and anxious, business losing orders. Each webchat team says sorted. It's not.

[Rosamund Brawn @RozInAus]

@virginmedia I'm in Brisbane for a few days so phoning that number isn't practical. I'm again in the WhatsApp queue, second day running, over 2 hours in so far even though I started on the dot of 8am UK time. I really, really must get into my emails, medical stuff and air tickets. Stressed.

[Rosamund Brawn @RozInAus]

@virginmedia Spent 9 hours on WhatsApp yesterday. Agent said they'd fixed my emails. They haven't! Back in a queue today, a mere two and a half hours in. Virgin, you clearly have big problems, both with your systems and with your customer support.

[Rosamund Brawn @RozInAus]

@CrataegusDoone @virginmedia Exactly the same problem. Hours on WhatsApp with an agent who told me 'all fixed'. It's worse than ever! Lots of users on VM forum with same.

[Rosamund Brawn @RozInAus]

@virginmedia Yep, tried those things. Still stuck, getting anxious. I see on VM forum that I'm not alone.

[Rosamund Brawn @RozInAus]

@virginmedia Same problem on pc, laptop, mobile. I'm in a queue for chat support. Many hours wait already.

[Rosamund Brawn @RozInAus]

"Until The Next Time" https://t.co/dIXAfKrED6 See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"New Farm Market" https://t.co/kQDHHRrW6Q See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"For LEGO fans - record breaking truck" https://t.co/ZOhloazne0 See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"White, Black and Pink" https://t.co/y9fPoZTVO8 See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"City Botanic Gardens" https://t.co/fzfCZKxKKL See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"Hibiscus" https://t.co/eDMeTBVdSM See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"Cycad" https://t.co/ZjGUlucDiY See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"The Clouds Have It" https://t.co/cqZHbGIyzJ See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

https://t.co/DrUcI29Lfr See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"Aiming High" https://t.co/aETYDA9rT3 See my new daily photo on #blipfoto

[Rosamund Brawn @RozInAus]

"Bridging the Gap" https://t.co/igL0ossa5Q See my new daily photo on #blipfoto