Matthew Russell

[Matthew Russell @Ruttla]

@officialcalor once again you leave our restaurant with no gas. Customer services inform me that no delivery is scheduled.

[Matthew Russell @Ruttla]

@officialcalor Your ‘response’ was generic and unhelpful

[Matthew Russell @Ruttla]

@officialcalor how will my restaurant function with no gas? I have been calling for weeks to get a delivery. So much for your telemetry system! Perhaps Calor would like to phone my hundreds of customers and cancel their bookings for Mother’s Day! #calor #calorgas

[Matthew Russell @Ruttla]

@officialcalor I have sent you a DM but I think it’s clear you can’t help. @officialcalor are useless

[Matthew Russell @Ruttla]

@officialcalor Well, let’s see what happens. I was due Both a delivery and a returned phone call on Friday 25th feb but that never happened

[Matthew Russell @Ruttla]

@officialcalor been waiting for a gas delivery since January! Today is the 3rd time in a week I’ve chased Calor. I’m now down to 5% in our restaurant tank!

[Matthew Russell @Ruttla]

@officialcalor still waiting for Calor to answer the phone. Sadly this is the 3rd time in a week. Last time it took 2 hours to answer! We have 5% left in our restaurant gas tank

[Matthew Russell @Ruttla]

@officialcalor How long will it take for them to decide when and if I might get a delivery?

[Matthew Russell @Ruttla]

@officialcalor Any chance of gas for our restaurant before it runs out of fuel? So much for having a telemetry system in place. I also manually informed you of our tank getting low via our online account. Been on hold to Calor customer service for over an hour this morning!

[Matthew Russell @Ruttla]

@officialcalor Apology accepted, I understand you’re busy. This doesn’t help me or your other customers. Our restaurant tank is down to 9% and Calor aren’t able to give me a confirmed delivery date

[Matthew Russell @Ruttla]

@officialcalor well done Calor customer services. I’ve now hit the 2 hour mark! But apparently my call is important to you

[Matthew Russell @Ruttla]

@officialcalor I still haven’t been given a delivery date. My restaurant tank is on 9%. Two and a half hours I spent on hold this morning, to only then be told someone would call me back regarding my delivery!

[Matthew Russell @Ruttla]

@officialcalor phoning customer services is a joke. Our restaurant has 9% left in its gas tank.

[Matthew Russell @Ruttla]

@officialcalor Account number
44338804

Delivery point number
44338812

Been on hold to Calor customer services now for 1 hour and 18 minutes. The tank for my restaurant is now reading 9%!

[Matthew Russell @Ruttla]

@LBC @Nigel_Farage @LBC Nigel you have your rose tinted glasses on again. I appreciate Trump is a friend of yours but surely you can’t defend him on this

[Matthew Russell @Ruttla]

@NickFerrariLBC @LBC you mopped the floor with that last caller!

[Matthew Russell @Ruttla]

@NickFerrariLBC @LBC I want to see stop and search along with instant harsh prison sentences for carrying a weapon, but no one is asking how the prisons will cope with the extra numbers. Prisons are already at full capacity aren’t they?

[Matthew Russell @Ruttla]

@waitrose not only did we have to wait an age for our mediocre lukewarm jacket potato, the cafe had no forks! Staff couldn’t find any 🙄

[Matthew Russell @Ruttla]

@mrjamesob @LBC forget £10 fee for speedy gp appointments. We need £10 for every appointment to cut back on time wasters. This can be free for OAPS and the vulnerable just like the prescription charge.

[Matthew Russell @Ruttla]

@eddiemair @LBC All these new homes which the councils are being forced to built, why don’t they all have solar panels on the roof? It won’t solve the the uks problems but it’s got to help surely