rutvik shah

RUTVIK SHAH Let me hate some live goals🥳🤘 #_Masters_Ck_Sh@h #_Work_Bajaj Finserv

[rutvik shah @Rutvik_0701]

@zeptocares I don't need only feedback call. I was not informed about the outcome of the investigation or what action has been taken against the vendor. This is a food safety issue,Please share the investigation findings and the corrective action taken to ensure this does not happen again.

[rutvik shah @Rutvik_0701]

@ZeptoNow Mold-covered bread delivered with a valid expiry label. This is a serious food safety issue, not just a ₹77 refund issue. We noticed it just before eating. How did this pass your quality checks? I'll post in media news tomorrow @fssaiindia #FoodSafety #Zepto

[rutvik shah @Rutvik_0701]

@SwiggyCares ₹85 coupon is not acceptable for a ₹290 order, especially for a repeated food safety issue. This concern is not about money—it’s about health, accountability, and repeated failures. Offering coupons instead of proper action and a call-back is not the right approach.

[rutvik shah @Rutvik_0701]

Swiggy Instamart Vadodara is repeatedly delivering EXPIRED&unhygienic food items.
I’ve complained many times, but they only send copy-paste apologies.
This is a serious food safety risk.
@SwiggyInstamart @swiggy_in @fssaiindia please take action NOW.
#FoodSafety #Vadodara #VMSS

[rutvik shah @Rutvik_0701]

@SwiggyCares DMs are slow and unresponsive. Repeatedly redirecting a food safety issue to DM looks like avoidance. Please confirm action and timeline publicly. Customer health is not a private matter.

[rutvik shah @Rutvik_0701]

@SwiggyCares I’m not moving this to DM. This is a repeated food safety issue already escalated via email, with evidence shared publicly. Please address it transparently here and confirm immediate action. Customer health concerns shouldn’t be pushed into private messages.

[rutvik shah @Rutvik_0701]

@SwiggyCares After a recent food safety complaint, I’ve again received unsafe food via Swiggy—cold, burnt, foul-smelling wrap from Fassos. Support declined help. This is a repeated health risk, not a one-off issue.

Id - 225368209762446

Also drafted mail to mueez.

[rutvik shah @Rutvik_0701]

@SwiggyCares I already replied to your team three days ago and still there is no response to that share me where your team contacted me ?

[rutvik shah @Rutvik_0701]

@SwiggyCares Following up again. No update, no email, no call—even after escalation and timeline request. This silence on a food safety case involving illness is concerning. Awaiting an immediate response.

[rutvik shah @Rutvik_0701]

@SwiggyCares Acknowledged. Please confirm a definite timeline for the update and callback. This case involves illness due to expired food, so repeated “escalation” without action is not acceptable.

[rutvik shah @Rutvik_0701]

@SwiggyCares Tagging concerned food safety authorities for visibility. Expired food delivered via Swiggy led to illness, with no timely response even after escalation. Customer health cannot be handled with delays.

@fssaiindia @MoHFW_INDIA @consumerforum_ @VMCVadodara

[rutvik shah @Rutvik_0701]

@SwiggyCares Email reply sent over 36 hours ago—still no response. For a food safety case involving illness, this silence is unacceptable. Customers deserve to know how seriously Swiggy treats health risks. Awaiting action, not excuses.

[rutvik shah @Rutvik_0701]

@SwiggyCares I’ve already replied to the email. It’s possible I missed the call due to work, however no call was identifiable as Swiggy Care. I’m available now—please arrange an immediate callback or share a verified contact number so I can connect directly.

[rutvik shah @Rutvik_0701]

@SwiggyCares Need response on priority, don't delay anymore now. I'll be waiting for a positive response.

[rutvik shah @Rutvik_0701]

@SwiggyCares Email response sent. Despite requesting a callback in my preferred language, there has been no contact for 36+ hours. Delaying communication on a food safety case involving illness is unacceptable. Please connect immediately or share a direct escalation contact.

[rutvik shah @Rutvik_0701]

@SwiggyCares Expired product consumption caused me food poisoning, medical expenses, and 2 days of work loss. This is a serious safety violation. I expect proper escalation and accountability — not generic replies.

@fssaiindia need you to intervene here.

[rutvik shah @Rutvik_0701]

@SwiggyCares Noted. I’ll wait for the team’s detailed update. Since this involves food safety, I expect specific corrective steps—not generic assurances.

[rutvik shah @Rutvik_0701]

@SwiggyCares Acknowledging feedback is not enough. I need clarity on what action you’re taking regarding this food safety risk. Please stop sending scripted replies and address the core issue.

[rutvik shah @Rutvik_0701]

@SwiggyCares This issue is NOT about a ₹50–₹100 refund. It’s about food safety and consumer health. I expect a clear action plan, not templated replies. Please address the safety lapse seriously.

[rutvik shah @Rutvik_0701]

@SwiggyCares @SwiggyInstamart @swiggy_in @fssaiindia I need a prompt and actionable update. Kindly escalate this—it's a food safety concern, not a routine query