@excitel_rocks 29 April se internet connectivity completely down thi due to vendor issue. Router/device successfully pickup ho chuka hai aur device return confirmation message bhi receive ho gaya hai. Kindly update the backend return status and process my refund at the earliest.
Device pickup completed. Your local provider has also confirmed that the ticket has already been closed from their side. Today marks 15 days since the process started. Ticket No: 76503046. Kindly update the return status in backend and process my refund immediately.
@excitel_rocks Excitel ye refund kaab tak hoga batayenge eske karan mei new connection bhi nahi ley pa raha hu or confirm bata do refund hoga ya phir aap nautanki karke bolenge abhi refund nahi hoga hum thik kar rahe hai ye apke or apke vendor key problem hai
@excitel_rocks Device has now been collected successfully. My internet has not worked since 29 April and my case was already moved to refund/social media team after partner termination confirmation. Please initiate my pending refund immediately and confirm refund amount.
@excitel_rocks Maine vendor ko call kare usne bola usne ticket close kar de hai par abhi bhi ticket close nahi hue hai Excitel apne vendor say baat karo or bolo ticket close kare jaldi sey jaldi
@excitel_rocks Local vendor confirmed their contract with Excitel is terminated and they refused device pickup. Please send authorized staff for router collection immediately and process my pending refund without further delay. Already facing long service downtime. Excitel
@excitel_rocks Maine local vendor ko call kiya tha, lekin unhone clearly bola ki unka Excitel ke saath contract khatam ho gaya hai aur woh device collection ke liye nahi aayenge. Unhone kaha ki Excitel apna authorized person bheje collection ke liye
@excitel_rocks Ticket history shows my case has already been moved to Plan Refund and Social Media teams after partner termination confirmation. Please confirm final refund amount and initiate refund urgently. Kindly process router pickup, disconnection, and refund immediately.β
@excitel_rocks Internet has been completely down since 29 April due to vendor/network issue. Today is the 11th day and still no resolution. WAN & LOS lights remain off. Support only gives false timelines. I want immediate disconnection and refund for unused validity.
@excitel_rocks I request refund or adjustment for the remaining plan validity along with refund of security deposit/ONU charges if applicable. If service cannot be restored immediately, please process connection termination at the earliest.
@excitel_rocks My internet connection has been down for 11 days and your team informed me that the local vendor has opted out. I still have around 4 months of prepaid recharge remaining on my account. Since the service is unavailable due to an internal vendor issue.