Ryan

[Chris D @Prof_Chromedome]

@Ryan94495270 @FidelityNhw Nope. They took my info and did nothing with it.

[Shane Riley @Riley13Shane]

@Ryan94495270 @FidelityNhw My wife finally got through after 6 calls herself. We got a tech out to diagnose the unit, but waiting on Fidelity now to approve everything. With it being Friday and the long 4th weekend, not expecting anything soon, besides a 700 dollar electric bill
🤣🤣🤣🤣

[Shane Riley @Riley13Shane]

@FidelityNhw @Ryan94495270 I replied in a DM to you yesterday @FidelityNhw and never got a reply. My air conditioner went out on June 28th, we got the technician there on the 30th. I live in Southwest Texas, the average temperature is around 100 degrees everyday. My other unit is running constantly

[Shane Riley @Riley13Shane]

@FidelityNhw @Ryan94495270 From 12pm on. So my electric bill is going to be 800 plus dollars. Why is this taking so long ?????

[Ryan @Ryan94495270]

rep answered after 30 mins, immediately said:

"This is fidelity, what is your warranty number"
5 secs later
"I can't hear you, please call back".

I think they forgot to hang up... 2 minutes later, repeated that script like I was a new call... "Hello, welcome", "can't hear you"

[Ryan @Ryan94495270]

Found the company @FidelityNhw sent my claim to for service. Called them up, and they are not taking any work at this time. They expressed frustration that claims were still being assigned to them.

Guess I've got to call Fidelity and wait a couple more hours to get this sorted.

[Ryan @Ryan94495270]

@spulvers @FidelityNhw Right on board with you...
Finally got through after 12+ hours waiting, and they sent the claim work request to a business that isn't even open. Gotta call them again...

[Ryan @Ryan94495270]

@Riley13Shane @FidelityNhw Ouch, hope it gets resolved soon. Similar boat here - finally got the claim put in, haven't heard from any techs even though it's been 24 hours.

Not sure I want to talk to the PR person on here - I want the paid-for service, not a "white-glove silence the vocal critic" treatment

[Ryan @Ryan94495270]

Checked, and yes, the pre-auth did get applied to my balance. DO I HAVE A CLAIM OR NOT? Back to waiting on hold for another 12 hours....

Can't help but feel I'm flushing good money away... : (

[Ryan @Ryan94495270]

@FidelityNhw
Incredulous.

Got somebody after more than 12 hours cumulative waiting on hold.

Now required to pay $75 during claim filing, rather than paying it to the repairperson

Rep disappeared 10 seconds after getting payment info. Didn't give me name or phone# of business

[Ryan @Ryan94495270]

@BarbaraJean2017 @caleeparker28 @FidelityNhw My bad, AVP, not VP

[Ryan @Ryan94495270]

@BarbaraJean2017 @caleeparker28 @FidelityNhw This person claiming to have gotten ahold of a rep is the VP of Fidelity. Quite likely just a promotional post.

[Ryan @Ryan94495270]

Has anybody had any claims filed by Fidelity National Home Warranty? They make the online system look legit, and have a decent phone menu, but starting to suspect it's intentionally neglected so that nobody can even start filing claims.

Be careful. From my experience, avoid them

[Ryan @Ryan94495270]

@slothdragon90 @FidelityNhw @slothdragon90
Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.

[Ryan @Ryan94495270]

@TeriAnnC @slothdragon90 @beckstone @FidelityNhw @TeriAnnC
I'm in the same boat. House is roasting, they've hung up on me for days now claiming tech issues.

[Ryan @Ryan94495270]

@ErikaLal @FidelityNhw Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.

#DoBetter

[Ryan @Ryan94495270]

@dariarodman @FidelityNhw @dariarodman
Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.

[Ryan @Ryan94495270]

@AndersonLauren @FidelityNhw @AndersonLauren
Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.

[Ryan @Ryan94495270]

@dargoshoney @FidelityNhw @dargoshoney
Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.

[Ryan @Ryan94495270]

@Prof_Chromedome @FidelityNhw @Prof_Chromedome
Were you ever able to connect with anybody and resolve your situation? Tired of making calls, waiting an hour just to get hung up on.