Ryan Falkenberg

Co-CEO of @ClevvaPty, a platform aiming to change how we #learn and #perform

[Ryan Falkenberg @RyanFalkenberg]

#CLEVVA

[CLEVVA @clevvapty]

Diagnosing every telco query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA.
https://t.co/lalk1X2KF6

[Ryan Falkenberg @RyanFalkenberg]

Enjoyed the conversation last night regarding chatbots and their impact on digital self-service and contact centres.
At CLEVVA, we are loving the opportunity to upgrade chatbots into capable digital experts that can advise and execute. Exciting times.
https://t.co/jkFh2gKrv6

[Ryan Falkenberg @RyanFalkenberg]

Enjoyed being part of this panel discussing AI and intelligent automation: https://t.co/AKycP6ssqD
@johanosteyn @jacquesludik @EngineerITNews
@CortexGroupAI
@CortexLogic
@MIIAfrica @VianChinner
@RudeonSnell

[CLEVVA @clevvapty]

Diagnosing every banking query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA.
https://t.co/NXjJLzZJHB
#CLEVVA #IntelligentAutomation #ConnectedRPA #AI

[Ryan Falkenberg @RyanFalkenberg]

Looking forward to talking on the rise of digital service experts at AI Expo Africa this week. The future is here!
https://t.co/A4qnFk6CPh

#aiexpo2020 #ai #rpa #CLEVVA #IntelligentAutomation #automation

[Ryan Falkenberg @RyanFalkenberg]

I note that ‘the pandemic is now considered an inflection point for automation, predicting that RPA spend will reach $25 billion by 2025’. For me the pandemic has simply forced companies to fast track inevitable decisions they were going to make anyway.
https://t.co/MSlnUqm1dh

[Ryan Falkenberg @RyanFalkenberg]

This article makes a good argument for moving contact centre tech into the cloud. #CLEVVA #callcenter #digitech #CX #NLP #AI
https://t.co/4qwLbUcVu4

[Ryan Falkenberg @RyanFalkenberg]

#CLEVVA #Telecoms @blue_prism #ConnectedRPA #IntelligentAutomation

[CLEVVA @clevvapty]

Imagine being able to access a digital support expert that is capable of diagnosing your Telco issues and solving them there and then. With Blue Prism and CLEVVA, this is now possible.
https://t.co/Mu9NoYMLB6
#CLEVVA #Telecoms @blue_prism #ConnectedRPA #IntelligentAutomation

[Ryan Falkenberg @RyanFalkenberg]

The McKinsey Global Institute estimates that, using demonstrated technologies, more than 81 % of predictable physical work, 69% of data processing, and 64% of data-collection activities can feasibly be automated.
https://t.co/NSmROMgMhb

[Ryan Falkenberg @RyanFalkenberg]

A Musk-funded business, has recently released what looks like an incredibly powerful language generator. It’s hilarious and frightening. I feel like I’ve seen the future. Given Musks track record, I wouldn’t bet against it: https://t.co/uD6gYIaJkV
@OpenAI #CLEVVA #ElonMusk

[Ryan Falkenberg @RyanFalkenberg]

Really enjoyed this interview #CLEVVA #ArtificalIntelligence @AIforBusiness

[Ryan Falkenberg @RyanFalkenberg]

@AIforBusiness @ClevvaPty Really enjoyed our conversation Johan

[Ryan Falkenberg @RyanFalkenberg]

While I agree that predictive technologies will certainly enhance the customer experience offered by contact centres, my feeling is that this is not where the initial ‘game changer’ will come from.
https://t.co/SAl9U3cNIH
#CLEVVA #AI #Robotics #Callcenter

[Ryan Falkenberg @RyanFalkenberg]

#IntelligentAutomation #ConnectedRPA #RPA #CLEVVA

[CLEVVA @clevvapty]

Imagine building a digital banking expert capable of performing like a financial advisor. With Blue Prism and CLEVVA, its possible. Here’s a story of how. #CLEVVA #IntelligentAutomation #RPA @blue_prism
https://t.co/wvA2CgeTBw

[Ryan Falkenberg @RyanFalkenberg]

For me this report highlighted the importance of a human & digital worker service team - the one focused on making customer’s feel special (emotional); the other focused on making the experience feel efficient (rational). You need both to really stand out- https://t.co/6v8bCM8TUM

[Ryan Falkenberg @RyanFalkenberg]

A quick overview of the #CLEVVA platform:

[CLEVVA @clevvapty]

Ever wondered how you can build a digital expert without coding skills. This video walks you through the power of the CLEVVA platform.
https://t.co/xNw214GBzr
#CLEVVA #IntelligentAutomation #RPA #digitech

[Ryan Falkenberg @RyanFalkenberg]

If you have not heard the term ‘RPA’, this article gives a nice overview of how the digital workforce is shaping process automation across the world.
https://t.co/DF7DKnfsxP
@blue_prism #CLEVVA #RPA #IntelligentAutomation

[Ryan Falkenberg @RyanFalkenberg]

A great case study!

[CLEVVA @clevvapty]

Imagine offering staff and customers a digital expert capable of solving all support queries. This is a story of how an insurer did just that.
https://t.co/Hdpkhwbhd9

#CLEVVA #DigitalTransformation #DigitalWorker #CX #casestudies

[Ryan Falkenberg @RyanFalkenberg]

I got the following from this article by Gartner. More of us will be remote working. There will be greater data collection and employee monitoring (Big Brother is coming to work): #CLEVVA #Gartner #WorkTrends #HR #FutureOfWork #COVID19
https://t.co/5xGGVpLILV

[Ryan Falkenberg @RyanFalkenberg]

#AI #RPA #ConnectedRPA #IntelligentAutomation #CLEVVA

[CLEVVA @clevvapty]

As we grow our partnership with Blue Prism, the power of straight through processing becomes even more apparent. This video explains how we work so well together.
https://t.co/eSvzluT6Gm
#AI #RPA #ConnectedRPA #IntelligentAutomation @blue_prism