@AskAmex Hi Amex, I sternly ask you to please respond, this has been nightmarish treatment from customer service which is unapologetic. I hope not all Amex Platinum members are treated like this. Please do right by your members
@AskAmex I am very disappointed in the DFW Centurion Lounge, I was excited to experience my first adventure with the Centurion Lounge, however I was turned away after showing my Amex Platinum, and ID. This is very frustrating considering how much I was looking forward to the this
@AskAmex Hello, I appreciate the help but unfortunately this is unacceptable. The membership services had no intentions to help, as it was almost time for their shift to end! Loyal Amex Members should not be treated this way.
@AskAmex Hello, they had refused my boarding pass from American Airlines, even after I had given record locator. There was an unwillingness to help by the member services, very unfortunate and an unforgettably terrible first impression of the Centurion Lounges
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