@united I have been a HUGE advocate and a status member with this airline for the past 5 years and I am shocked to have experienced this terrible service. If I don’t hear back from your team with a resolution, I will take my business elsewhere and suggest others do the same.
Today was the worst travel experience I’ve had in years with @united - terrible customer service, misinformation from your team, and zero attempt to do right by your customers.
@united as a gold status mileage plus member, I would expect this airline to help accommodate or assist in any way possible but I did not receive any help from your agents over the phone or did ver the airport:
@united while we were stuck in @EWRairport for a unexpected 7+ hours, we asked for meal vouchers and were told “no” by an agent because she said “they don’t do that” - if your agents are not their to help people, then what are they for. Additionally, there wasn’t a premier desk!
@united we then we’re placed on flight that was delayed 5 MORE TIMES due to maintain e issues with 2 PLANES and a miscommunication between maintenance and the flight crew. (There was sent on the exterior of the plane) this was another 4 hour delay and a plane change.
@united after missing our connecting flight, we told a desk agent at @EWRairport about what was happening and she was rude and lied to us about our seat placement on our replacement flight.
@united my first plane was over 2 hours late, when I arrived in Newark the crew provided the incorrect baggage claim number causing multiple people on our flight to miss their connecting flight (ME INCLUDED) We reported this to an agent an received NOTHING.
@united my travel day should have only been 14 hours but instead has been 24+ hours. In this time, I did not receive any credits or travel vouchers for meals or a lounge.
There are remarkable public servants throughout the state of Texas - just look at Houston!
Thank you @RepSylviaGarcia, @JacksonLeeTX18, & @RepAlGreen for your tireless leadership and warm welcome.
And thanks to the @HoustonFoodBank for their commitment to serving *all* people.