Ryan Watkins

Conductor and Trombonist. Assistant Head of North Yorkshire Music Service. Longtime KFC fan.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Yes, I’m aware of that. I just want someone to sort this issue out. Feel sorry for the customers that have had problems longer than us, assuming they have priority over us.

[Ryan Watkins @Ryan_Watkins]

Nearly a month now and @ThreeUK @ThreeUKSupport still haven’t resolved our issue. Sent us a wrong SIM card, lying to us in the live chat saying it was our fault and still haven’t transferred our old phone number across. Can’t transfer money or use our work phone number. Appaling.

[Ryan Watkins @Ryan_Watkins]

@SimplyShaz1 @ThreeUKSupport Absolute shambles. Been trying sort this since the end of May!

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Yes, I have done on my phone and laptop. I just want customer services to get back and fix the “high priority” problem Three have caused and for us to be reimbursed for the wasted month and a half on this contract and the hours I’ve spent on the phone.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Used to be a button to press when trying last week.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport This still isn’t resolved, and your chat is always full when I’ve tried. Apparently my issue is high priority and not heard anything since I last called over a week ago. Been going on for a month now and no update. Embarrassing customer service.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Thank you. Just seen it’s not through the app. Will save wasting more time on the phone.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Unfortunately I can’t get in to your app. When I put in my email address on step 3 it says it doesn’t work. We’ve been on the phone on Friday and they claim our old number isn’t the account holder we sat it is. It’s far from being sorted.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Anyone??

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport I’m luckily on hold finally with a customer service member who’s looking in to sorting, but I hope you realise how ridiculous all this hassle is and will continue to be. Who do we enquire with about being compensated for the wasted time and effort and reimbursed bills?

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Oh. He’s hung up on us. Couldn’t make it up. 🤦‍♀️🤦‍♀️🤦‍♀️

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport And now I’ve tried calling customer services twice - been cut off after reaching someone both time’s. Unbelievable.

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport And no. The old number is transferred on the pay as you go which we aren’t using. Can’t transfer money from the bank, use the usual number we use etc. No update whatsoever

[Ryan Watkins @Ryan_Watkins]

@ThreeUKSupport Hi Ankita. We received the right sim the next week. We used our PAC code from BT on to the incorrect sim we were sent and so were given a PAC code from Three. We gave the pac code to you and apparently you’re struggling to transfer it over to this new Sim. Nearly a month now 😣

[Ryan Watkins @Ryan_Watkins]

But of course we’ve been billed for our first month (the wrong amount) and receive daily calls from the customer service manager saying our issue is pending. No explanation or further updates.

[Ryan Watkins @Ryan_Watkins]

@solhe1m @briggusbb Not quite nailed it, but you got to be positive 🤟

[British Bandsman @BB1887]

BrassPass is delighted to be recording Brighouse and Rastrick Band with the amazing RSVP Bhangra group performing Liz Lane's incredible Surtaal Symphony on 17th November. Don't miss it!!!

[VBS Poynton Band @VBSPoyntonBand]

A well deserved Best Soloist award for our phenomenal principal cornet Stanley - stunning performance at #SpringFestival2018 THANK YOU #poyntonrocks #poynton #vbspoynton

[Ryan Watkins @Ryan_Watkins]

Fun day today at Ashbridge School! #maythe4thbewithyou https://t.co/4BPgqvKDSY