Now approaching 72 hours with nothing. This is exhausting. @FlySwoop I understand the state of everything and not attempting to slander a company, but I can see the suitcase just sitting somewhere it shouldn’t be with no contact. At this point I should fly out myself to get it.
Flew direct from Victoria to Toronto, but somehow luggage is in Edmonton? Now over 24 hours and no response from @FlySwoop on any platform and no option for direct contact. We have all of our outfits for an upcoming wedding in here, somebody fix this.
Up to 48 hours now with 0 contact. Maybe @FlySwoop should reach out to their big brother @WestJet seeing as they were competent enough to get us our lost luggage in under 24 hours. Very frustrating watching our suitcase just sit in airport it was never supposed to be at.
Not to mention that upon arrival there was no @FlySwoop attendee there and was told by @TorontoPearson to wait 6 hours until one come back. Due to the inability to file a claim online, we had to drive an hour back today just to do so.
Hey @MetaZooGames, love the game and trying to support huge but it’s near impossible to get anything in Canada. Cancelations/partner shops being skipped over entirely. Bums me out seeing people in the US with 10+ booster boxes each and our card shops are lucky to get one total.