Steph

[Steph @S18Steph]

@sainsburys Appreciate it’s not in your control Gabbi & I do appreciate you responding but please can you share your complaints process? It’s poor from sainsburys that I’ll have to go into my overdraft this weekend cause they can’t be arsed to fix an outage!

[Steph @S18Steph]

@sainsburys when will your gift card systems be back online? Ridiculous to do a shop and get through to checkout to be told you’ll have to leave your shopping.

[Steph @S18Steph]

@sainsburys Thank you for letting me know. We preload our full months groceries on the gift card - any ideas how we pay for our food this weekend?

It seems a weird choice to not have your tech teams fixing a payment method as a priority.

[Steph @S18Steph]

@sainsburys NE7 7JW. Apparently gift card system has been down for a while today. We shop there most days so want to know if the issue will be fixed tomorrow please?

[Steph @S18Steph]

@derektwilson @sainsburys Judging by the response you got they’ve got absolutely no idea their systems are down as well!

[Steph @S18Steph]

@sainsburys Sorry this was in store, not online. The person on the tills was incredibly unhelpful about it.

[Steph @S18Steph]

@AdmiralUK had a renewal quote, tried to call back yesterday but no answer and now today being told the price has gone up ~£300. Why is the renewal quote suddenly not possible?

[Steph @S18Steph]

@DoveUK new bottles for body wash with the smooth flat lid are difficult to open. There is nothing to grip on to to open it. Why are you not designing products with accessibility in mind? Ignoring disabilities is not good enough in 2024. Also, your web contact forms dont work.

[Steph @S18Steph]

@CrossCountryUK Thank you, this is helpful!

[Steph @S18Steph]

@CrossCountryUK This one. I didn’t speak to anyone on the platform/station no, I rarely use trains so assumed that a booked seat would be fine which I realise now is wrong. I wouldn’t be able to find staff now, as I say there is no space to move.

[Steph @S18Steph]

@CrossCountryUK There is no one on board, we are packed in like sardines. I didn’t know passenger assistance was a thing - how do I contact them? thank you.

[Steph @S18Steph]

@DVLAgovuk I informed of a medical condition back in March, when will I hear back? I didn’t know if I was allowed to drive while waiting for a response and it’s taken ages!

[Steph @S18Steph]

@Specsavers according to your website you can pick up optic neuritis during regular check up. I was sent away with glasses (0.5) while in the middle of ON, with typical symptoms. Now having other vision problems, what do I need to ask for to ensure nothing is missed this time?

[Steph @S18Steph]

Worth noting @KLM gave an @airfrance ticket number (057) and AF gave me a KLM ticket number (074) for the same booking. I booked directly on the KLM app but ticket is with Air France so who do I register refund request with please?

[Steph @S18Steph]

@AirFranceUK @KLM_UK hey, I need some help please. Flight has been cancelled so followed the link on the cancellation email (from AF) to request refund. AF came back and said it’s a KLM booking - gone to raise the request on KLM site instead & it’s told it’s AF?

[Steph @S18Steph]

@NewcastleCC looking to possibly apply to drop a kerb, but envirocall website doesn’t have the form... do you have a direct link please?