S

[Elon Musk @elonmusk]

To be fair, it was just most of the world

[S @S51166776]

@British_Airways Hi Beth, we have case numbers for our claims but what I don’t understand is that why is it taking so long for these cases to be processed? Both, the problem and the solution is created by BA, so not sure why the long wait times to resolve these cases.

[S @S51166776]

@British_Airways I am writing to follow up on claims that resulted from my recent travels with British Airways. I am disappointed to say that it has been over two months since we filed our claims, and we have yet to receive a response from your team.

Disappointment continues….

[S @S51166776]

@British_Airways @British_Airways : Can you provide me my tracking number. The customer service is useless. We haven’t been able to track our missing bags. The portal has no tracking information. Absolutely insane experience!

[S @S51166776]

@British_Airways I wished it didn’t take 6 days of missing bags for BA to share the spending limit. I called the BA Baggage Services and they have no idea how to track it. I was told that they have been given to a third party to deliver but with no real delivery ETA. FYI, we fly back on Jan 1st.

[S @S51166776]

@British_Airways 6 out of our 8 day trip have passed already and we’re still being shared a link as if we haven’t tried that already?