Saskia (she/her)

📍 Berlin
❤️ Code
✈ Travel
📱💻 Front End Dev, Senior Support Engineer @Sanity_io

[Saskia (she/her) @SBobinska]

@chrissev @kapehe_ok Kap is the best! So proud to be working with her now 🧡

[Sanity @sanity_io]

We are only ONE week away from our Developer Deep Dive virtual meetup. Join us to learn about customization, content workflows, and more!

RSVP for the October 1st event here: https://t.co/xFDeeeSI2c

[Kap @kapehe_ok]

My love letter to @laravelphp 💌

https://t.co/A6MretCVJV

[Saskia (she/her) @SBobinska]

@PreslavMihaylov OMG thanks for the kind words!!! You all truly rock ♥️

[Plain @plainsupport]

Humans of Support 0️⃣2️⃣0️⃣

Behind every support ticket is a person. Every Friday, we feature someone in support who inspires us. Today, we're featuring @SBobinska, Senior Support Engineer at @sanity_io – one of our recently onboarded new customers. Here's her story 👇

❓ What inspired you to pursue a career in support?
I actually never planned to be in support, and came across it as I was helping my cousin pursue her wish to get into tech! Turns out I was well-suited to picking things up and had a lot of sought-after soft skills. I ended up in Support because my manager Peter Hofstee saw my potential – now I'm already a Senior after 2 years, which is wild to me! So my wish to get more women into tech made me a woman in tech with quite the story to tell, and I even got a shoutout from Google for what I did.

❤️ What do you love about it?
As a woman with ADHD and Autism, technical support for developers is like a fun game of pattern recognition and problem solving. I love how creative I can be in my approaches, and how my limited understanding of assumed context has a huge advantage in the world of code! My ability to ask questions and spot patterns makes me fast to resolve issues, and I have a lot of fun deconstructing every possible angle and approach.

🪄 Who's someone you learned a lot from, and what did you learn from them?
I don’t think I can narrow it down to only one person, I'm like a sponge – I haven't met someone I didn't learn something from! I also had a lot of women and other allies from the #WDA and @WomenTechmakers help me with the hardest thing in the world: believing in myself.
My team at Sanity is definitely high on the list – they push and celebrate my work, make me feel valued, and never made me feel bad for making mistakes. That helps me to do my best work and constantly grow. I am very thankful for everyone!

📣 What advice would you give to someone else wanting to break into support?
Dare to make mistakes and don’t sweat not knowing all the answers! Being able to admit you don’t know something, but striving to find the answers and collaborating with your team means you’ll continuously learn. Asking follow up questions and using them for a spontaneous answer is something you can impress customers with.
With an exponentially changing world of code, knowing how to get answers (in collaboration with others) can be more important than knowing it.
It's also key to communicate in your own style, be kind, brainstorm openly and make jokes. You'll build amazing relationships across the board that will impact you positively.

🥇 What company has recently really impressed you with the quality of their support?
There are a few companies that make me feel supported and like I'm getting help. Plain is one of them, because we have chats and can happily discuss needs etc. and they are fast with new features!
Another one (from a consumer and non-technical perspective) is the Telekom in Germany, where I can usually really rely on their help, never get frustrated and actually enjoy talking to them.

[Saskia (she/her) @SBobinska]

@selbekk @sanity_io Awesome stuff!

[Saskia (she/her) @SBobinska]

@HBSCStudy @HBSCStudy which factors where taken into account and was the impact of a medical system that is not kind towards women and girls (especially when POC) something looked into in this study?

[Saskia (she/her) @SBobinska]

@HBSCStudy Not a big shocker to be honest ... But it's sad to see that those findings do not change people's minds towards unconditional basic income.

[Saskia (she/her) @SBobinska]

True, but for me this changed when others started to build me up and celebrate me. It changed my life ... We all have the power and responsibility to build girls up, so let's do it.

[HBSC Study @HBSCStudy]

Our latest survey reveals a pressing concern: 15-year-old girls face persistent mental health challenges. We need targeted interventions & comprehensive national strategies to support them.

Dive into the details: https://t.co/NxAIVXJx0H #AdolescentMentalHealth

[Saskia (she/her) @SBobinska]

We need more egality...

[HBSC Study @HBSCStudy]

.@HBSCStudy 2021/2022 data emphasises the mental health disparities based on gender + affluence.

Discover more: https://t.co/NxAIVXJx0H
#MentalHealthMatters

[Saskia (she/her) @SBobinska]

@KarveDigital @sanity_io @commercetools 😂 + 🤩

[Saskia (she/her) @SBobinska]

@selbekk Awe thanks so much for the shout-out 😍 our support team appreciates it so much

[Saskia (she/her) @SBobinska]

@akuoko_konadu @sanity_io 😎 If you have issues or want to exchange ideas, you should join our community on slack!

[Saskia (she/her) @SBobinska]

@pawelgrzybek @sanity_io @stolinski @wesbos 🙌

[Dave 🌏 @fhswno]

https://t.co/TPmirBS6Ph is dangerously solid - generous free tier, super fast & flexible, developer friendly. Soooo much better than Contentful 💆‍♂️

[Saskia (she/her) @SBobinska]

@fhswno 🔥

[Saskia (she/her) @SBobinska]

@vercel and @nextjs - what would a person have to do to get their hands on a sweet sweet hoody of yours? 🤓

[Sanity @sanity_io]

The ULTIMATE guide to customizing Portable Text? Count us in!

Written by our very own @sbobinska 😎

https://t.co/41P9Hx3YfE

[Saskia (she/her) @SBobinska]

@Krisz_Kecskes @sanity_io Well done! ❤️