Stephan Craane

[Stephan Craane @SCraane65764]

@NestlePhil I cannot DM as I'm not verified. Just search my name in your incident system

[Stephan Craane @SCraane65764]

One week after reporting 6(!!!) spoiled packs of milk (₱750) that could make people sick, @NestlePhil sends me… this...
Lot ID: 50250189YD — check your milk.
@FDAPhilippines #FoodSafety #NestleFail

[Stephan Craane @SCraane65764]

@NestlePhil And it's now OVER one week with no call. You asked me to save the 6 PACKS SPOILED milk, but I'll be throwing them out now. Again, there is a POTENTIAL for a lot of PEOPLE GETTING SICK FROM YOUR MILK with LOT ID 50250189YD! @Nestle #SpoiledMilk #FoodSafety #Nestle @FDAPhilippines

[Stephan Craane @SCraane65764]

@NestlePhil after sending an email LAST WEEK about a production issue with SPOILED MILK, with all information and pictures, not a SINGLE call back. Guess people getting sick is not a problem!

[Stephan Craane @SCraane65764]

@NestlePhil I mailed last Friday. Tomorrow is Friday. A whole week. Again, there is probably a whole batch of spoiled milk on the shelves!

[Stephan Craane @SCraane65764]

@PLDT_Cares I have. Nothing gets solved!

[Stephan Craane @SCraane65764]

@pldt_cares 300+ emails sent with no resolution. It’s been weeks and I’ve had enough. @OmbudsmanPh, please help me get my refund! #PLDTCaresNot #Refund

[Stephan Craane @SCraane65764]

@pldt_cares 300+ emails ignored, countless tweets, and still no refund. This is an embarrassment. @OmbudsmanPh, I need your help now! #PLDTCaresNot #Refund

[Stephan Craane @SCraane65764]

@pldt_cares More than 300 emails and numerous tweets later, NO refund. This has gone on long enough. @OmbudsmanPh, please step in and resolve this. #PLDTCaresNot #Refund

[Stephan Craane @SCraane65764]

@pldt_cares You’ve ignored 300+ emails and still haven’t processed my refund. How much longer do I have to wait? @OmbudsmanPh, I need your help! #PLDTCaresNot #RefundNow

[Stephan Craane @SCraane65764]

@pldt_cares 300+ emails and still no refund. This isn’t customer service, this is outright neglect. @OmbudsmanPh, help me hold them accountable. #PLDTCaresNot #Refund

[Stephan Craane @SCraane65764]

@archenette @PLDT_Cares I'm sorry Archenette, but customer service is just awful at @PLDT_Cares. I have starlink now, works perfect, but @PLDTHome should be cheaper and a bit faster. But I won't get a connection anymore! @OmbudsmanPh, when will you act on this?

[Stephan Craane @SCraane65764]

@PLDT_Cares AND dont tell me to contact you on https://t.co/f8LgeOCOeR as that does not work! Also 171 does not work!

[Stephan Craane @SCraane65764]

@PLDT_Cares I paid for a connection and after heard there is no space in the hub and it cannot be connected. I just want my money back. Messenger does not work. 171 does not connect me to a human. And here you keep saying to contact you on messenger or 171!

[Stephan Craane @SCraane65764]

@PLDT_Cares Perhaps call me! My account number (again) is 0382336305. You have the rest of my details!

[Stephan Craane @SCraane65764]

@pldt_cares Over 300 emails and countless tweets, and I still haven’t seen a single refund. How long do I need to wait for you to do your job? @OmbudsmanPh #PLDT #Refund #PLDTCaresNot

[Stephan Craane @SCraane65764]

I would not do business with @pldt. They say they will connect your new connection after you pay to then say the hub is full, won't connect you and they won't refund you! And no working way to contact them! @PLDT_Cares #refund #PDTCaresNot @OmbudsmanPh HELP

[Stephan Craane @SCraane65764]

@PLDT_Cares You know that these are all lies. No one is willing to help! You cannot even answer my question on what option to choose to get in contact with a human! @OmbudsmanPh #pldt #pldtcaresnot

[Stephan Craane @SCraane65764]

@pldt_cares You’ve ignored over 300 of my emails and countless tweets. This isn’t just bad customer service, it’s unacceptable. @OmbudsmanPh, help me out! #PLDTCaresNot #RefundDelays

[Stephan Craane @SCraane65764]

@PLDT_Cares What option is that? Lets see if you actually reply. Because so far no-one replies here!
@OmbudsmanPh #PLDT #Refund #PLDTCaresNot

[Stephan Craane @SCraane65764]

@PLDT_Cares There is no way to talk to an agent when i dial 171! @OmbudsmanPh #PLDT #Refund #PLDTCaresNot

[Stephan Craane @SCraane65764]

Hey @PLDT_Cares , what option gets me to talk to a human? Why dont you answer?

@OmbudsmanPh #PLDT #Refund #PLDTCaresNot