Mark Lancaster

Founder of @SDL delivering customer experience management solutions. Love spending time with my family, people that care, running, cycling, horse riding

[Mark Lancaster @SDL_MarkL]

Before the UK takes any military action in #Syria, MPs must have a vote on it, @DavidDavisMP.

[Mark Lancaster @SDL_MarkL]

Good article on going against the grain when thought leaders and entrepreneurs are faced with tough decisions: http://t.co/2XC1gQFikh

[Mark Lancaster @SDL_MarkL]

Dealing with the dark side of #technology: http://t.co/AZq8O2ahx2

[Mark Lancaster @SDL_MarkL]

Digital is important, but overall #CX across all touchpoints is your brand’s true differentiator: http://t.co/NwxeYsVwsT

[Mark Lancaster @SDL_MarkL]

Customer and employee engagements are taken to new heights with #mobile and #cloud technology: http://t.co/CTLQUJJMYo

[Mark Lancaster @SDL_MarkL]

Genuine #CX is delivered by satisfied employees: http://t.co/kqrsA3i2BD

[Mark Lancaster @SDL_MarkL]

Three actionable elements of leaders that transform their businesses to earn customer-driven growth: http://t.co/LbZ2VLhzeI

[Mark Lancaster @SDL_MarkL]

Utilizing a #mobile #CX strategy offers a perpetual competitive advantage w/ data & insights: http://t.co/K6ehrp2Bz4

[Mark Lancaster @SDL_MarkL]

Create a touchpoint map for customers that accounts for rugged terrain along the customer journey: http://t.co/4Yj98Cf83E

[Mark Lancaster @SDL_MarkL]

The automotive industry and insurance brands scored the lowest in a new #CX survey. Find out why: http://t.co/wiVMeimSlc

[Mark Lancaster @SDL_MarkL]

.@CrispinNieboer talks #CX in the gambling industry & how a data-driven #CX approach benefited @WillHillBet: http://t.co/poxsDa8k9o

[Mark Lancaster @SDL_MarkL]

At times, it’s OK to bend the rules of customer service if it will result in better #CX: http://t.co/GgKVeAr2BI

[Mark Lancaster @SDL_MarkL]

Successful digital design puts #CX in the hands of the customer: http://t.co/R2ywRWoKY6

[Mark Lancaster @SDL_MarkL]

Sustainable #CXM comes from customer-centric companies with their #CEO as the flag bearer: http://t.co/safRE56Bwt

[Mark Lancaster @SDL_MarkL]

The 3 things 100 million contact center callers agree on regarding #CX: http://t.co/BhDCmOIX8M

[Mark Lancaster @SDL_MarkL]

.@Volvo has created #LifePaint for bicycles and #cyclist clothing to increase visibility during cycling: http://t.co/LBLsuX8KvB

[Mark Lancaster @SDL_MarkL]

How one woman intends to turn North England into the UK’s #technology powerhouse: http://t.co/wqFd6bbVsf

[Mark Lancaster @SDL_MarkL]

Mileage won’t mean much for the world’s first solar-powered sports car: http://t.co/mjIxpZhv6T

[Mark Lancaster @SDL_MarkL]

In 2020 probably 40% consumer goods will be brought online. Make your content richer - more info and images, equals more likely to buy

[Mark Lancaster @SDL_MarkL]

ASOS set up ASOS.cn 2 years ago with expats. Failed, ended up going to Alibaba (TMall). To be Global, understand local #SDLInnovate