@feminiqqo@feminiqqo Hi there, we’re sorry to hear about your experience. To help us look into this, please send us a DM with your registered Beauty Insider email and the store location you visited.
Regards,
Sephora x Team
@whatbunnysaid@whatbunnysaid If your order was unsuccessful, the points should be returned to your Beauty Bank. For further assistance, please DM us with your registered email address and the details.