Square Enix NA Support

The official account for Square Enix North America Customer Support pilot program.

🚫The pilot program has ended! For support, please visit: 🚫

[Square Enix NA Support @SE_NA_Support]

That’s a wrap on our Social Media Support pilot!

We’d like to thank all the users who reached out to us during the pilot! We’ll see you in #FFXIV!

[Square Enix NA Support @SE_NA_Support]

@hardytier Thank you for your interest in the Square Enix Social Media Support pilot.

At this time the pilot has ended. If you require assistance we suggest heading to the link below and creating a support ticket.

https://t.co/r1qQgyT173

[Square Enix NA Support @SE_NA_Support]

@ProTommyy2 Thank you for your interest in the Square Enix Social Media Support pilot.

At this time the pilot has ended. If you require assistance we suggest heading to the link below and creating a support ticket.

https://t.co/r1qQgyT173

[Square Enix NA Support @SE_NA_Support]

@lokisgiant Unfortunately, we are unable to provide that information through here. Please visit https://t.co/kwXWto3rbU and you will be able to contact us via Chat or Email if you are unable to use Phones.

[Square Enix NA Support @SE_NA_Support]

@Brenderous Unfortunately, the Social Media Support Pilot has officially ended. In order to render additional support, please contact our live support channels, or send an email so that we may assist.
Chat - https://t.co/UeR6hnT9PO
Phone - [phone]*
*Unfortunately not Toll-Free.

[Square Enix NA Support @SE_NA_Support]

@lokisgiant Unfortunately, the Social Media Support Pilot has officially ended. In order to render additional support, please contact our live support channels, or send an email so that we may assist.
Chat - https://t.co/UeR6hnT9PO
Phone - [phone]*
*Unfortunately not Toll-Free.

[Square Enix NA Support @SE_NA_Support]

@zitreaty It seems this issue might need a little more personal attention. Please DM us directly so we can assist further.

[Square Enix NA Support @SE_NA_Support]

@zitreaty Hello! Based on what you are describing, it appears you are having issues login in and accessing the SQUARE ENIX Account. Please review our FAQ on common issues to see if any of them may address your issue:

https://t.co/EMyFVYR1nU

[Square Enix NA Support @SE_NA_Support]

@Stryker_Fox Once you register a code to an account it is permanent. As long as you are accessing the correct account, there would be no need to get a new registration code.

If you are having issues please accessing the account please DM us so we can assist you further.

[Square Enix NA Support @SE_NA_Support]

@sneakydeaths The feature to upgrade your account from a free trial has been disabled. If you want to upgrade from a free trial you would need to purchase a registration code and register it on the Mog Station. If you are on PS4 you would simply need to purchase the game from the PSN store.

[Square Enix NA Support @SE_NA_Support]

@TweatyStar Perfect, glad to help! If you want to DM us the ticket number for our system, we can close it out now. Otherwise, you may later receive a response similar to what we suggested today and it will close out on its own. Either way we hope you receive a prompt response from the Store.

[Square Enix NA Support @SE_NA_Support]

@TweatyStar Sounds good! Sorry for the confusion. We weren't sure if you had reached out to our support team or the Square Enix Online Store support team (which are separate teams) and just wanted to clarify that real quick. Have a great holiday!

[Square Enix NA Support @SE_NA_Support]

@TweatyStar Hello! If you made the purchase from the Square Enix Online Store, you will need to reach out directly to their support team here in regards to a refund: https://t.co/QQuybiwDkP The correct code for your account's region will need to be purchased in order for it to work.

[Square Enix NA Support @SE_NA_Support]

@DolciMatheus We will forward your feedback to the appropriate party regarding Kingdom Hearts. Thank you for your support!

[Square Enix NA Support @SE_NA_Support]

@sneakydeaths We apologize for the delay in reply. Please provide the following information:

What exactly is the error message/code that occurs?

Are you trying to upgrade a free trial account to a full account or add an expansion?

Are you using the digital upgrade option?

[Square Enix NA Support @SE_NA_Support]

@piwiwkun It seems this issue might need a little more personal attention. We will send you a DM to assist further.

[Square Enix NA Support @SE_NA_Support]

@piwiwkun Hello! We apologize for any inconvenience you are experiencing with the Final Fantasy XIV version update. We would like for you to go over our troubleshooting here first: https://t.co/0i4GEzH0vA

If you are still experiencing an issue with the version update, contact us.

[Square Enix NA Support @SE_NA_Support]

@ActiveFireBall The launcher does state that the One Time Password is optional. However, you can get all information regarding Final Fantasy XIV on Lodestone here: https://t.co/caHJOXAa6S
Also, information on how to register a One Time Password is here: https://t.co/PlPXvOqvAz

[Square Enix NA Support @SE_NA_Support]

@ActiveFireBall It has been a feature since the game has been released. In your case, do not enter anything in the One Time Password field if you have not registered a token. Contact us if you are having any issues logging into the game properly.

[Square Enix NA Support @SE_NA_Support]

@ActiveFireBall A one time password is necessary only if a security token was registered. If you did not register a token, you leave that field blank.