Are you wondering what's happened to the passport/birth certificate/other important document you sent us?
So are we. So much of your stuff gets lost in the space-time continuum #BlackHole
@woodenlegs2 Okay, Our timescales have increased slightly recently. Were you waiting for your application to be assessed or for evidence to process? Thanks, Tégan
Students - if you're waiting for a text from us, it's because we only have one phone that's used for this. Chardonnay is currently on a Candy Crush roll and so we won't be texting until tomorrow. Thanks
@SF_England hi, I am yet to receive my email to set up the childcare grant payments service but I start university next week and my little boy starts nursery the same week, anything I can do to speed up the process??
Hello @SF_England instead of blocking students who DM you with a valid query why don’t you respond first. A disgrace of a company, rude and pathetic!!!!
@SF_England Maybe your team wouldn't receive so many queries if they answered the first one correctly! Just received yet another e-mail stating I have to fill in yet another form despite the fact that it has already been filled in. This is my 4th year and I've never had such problems before!