Steve Brand @ SGSA

SGSA specialises in improving productivity and customer loyalty in B2B technical support organisations through training and consulting.

[Steve Brand @ SGSA @SGSACOM]

Live Virtual Training Classes @ SGSA
Check out this two minute update on our new training offerings (and my lockdown haircut!).
#sgsa #livetraining https://t.co/EaF2Pn6Pwc

[Steve Brand @ SGSA @SGSACOM]

"Loved the course and will hopefully see you on the team supervisor course."

"I enjoyed the course very much and it was presented very well by Steve."

"I have taken lots away from this course, especially regarding mentoring and KB... https://t.co/HcYLewT0Ux

[Steve Brand @ SGSA @SGSACOM]

Our next Support Professional class is taking place on 12th & 13th June. If you want to improve your soft skills, build your confidence & credibility, learn how to deal with challenging customers and develop strategies & techniques to... https://t.co/2PBDkWVdNJ

[Steve Brand @ SGSA @SGSACOM]

The agenda for the SGSA Executive Forum is now available! If you would like a copy then please contact us - it's set to be a fantastic event!

[Steve Brand @ SGSA @SGSACOM]

We have been very pleased with the interest in our Customer Success Manager class which is taking place on 26th & 27th June. If you would like to attend then please don't delay in booking your place!

[Steve Brand @ SGSA @SGSACOM]

Congratulations to everyone who sat the Support Manager exam a few weeks ago, we are delighted that you all passed! Well done!

[Steve Brand @ SGSA @SGSACOM]

We are delighted with the early interest in our Executive Forum which is taking place in June. We now have limited places remaining so if you would like to attend then please get in touch.

https://t.co/pUsWwNjqF0 https://t.co/pUsWwNjqF0

[Steve Brand @ SGSA @SGSACOM]

We are very excited to announce that we have added a brand new class to our portfolio! We will be delivering our two day "Customer Success Manager" course this June. Please contact us for further details.

[Steve Brand @ SGSA @SGSACOM]

Well done Julie Taylor for delivering a fantastic Authentic Leadership class last week. Absolutely superb feedback from all the students, including this brilliant comment:

"Awesome class, exceeded expectations, Julie is an excellent... https://t.co/YuCu5810Lc

[Steve Brand @ SGSA @SGSACOM]

We will be in Cork next month for our Service Account Manager class (8th & 9th April) and Support Professional class (24th & 25th April). There are just a few places remaining on each class so if you are interested in attending then please let us know.

[Steve Brand @ SGSA @SGSACOM]

This is a comment from a student that attended our Support Professional class last week:

"I found the course very interesting, helpful and fun. I now have a changed mindset."

Well done to Julie Taylor for once again delivering a... https://t.co/2PBDkWDCp9

[Steve Brand @ SGSA @SGSACOM]

Our next Support Professional class in Cork is taking place on 24th & 25th April. This is a superb class for anyone who wants to provide exceptional customer support, learn how to communicate at all levels effectively, develop the key... https://t.co/2PBDkWVdNJ

[Steve Brand @ SGSA @SGSACOM]

There are a few places still available on our Authentic Leadership course which is taking place on 19th-21st March. If you strive to be the best leader you can be, if one of your goals this year is to become a better version of yourself,... https://t.co/YuCu5810Lc

[Steve Brand @ SGSA @SGSACOM]

Our office relocation to the historic city of St. Albans is now complete and we are fully settled in! Please make sure you update our contact details on your records as our telephone numbers have changed as well as our address!

[Steve Brand @ SGSA @SGSACOM]

If you're new to the role of Account Manager, or if you want to improve your skills to effectively generate new business, increase customer loyalty and improve your confidence when dealing with senior level... https://t.co/WbWgfajjrK

[Steve Brand @ SGSA @SGSACOM]

We still have a few places available on our Support Supervisor class which is taking place in Cork on 26th-28th February so if you'd like to attend, or if you'd like further information then please do let us know.
We'll be returning to Cork in April... https://t.co/KY8H5gAJhu

[Steve Brand @ SGSA @SGSACOM]

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[Steve Brand @ SGSA @SGSACOM]

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[Steve Brand @ SGSA @SGSACOM]

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[Steve Brand @ SGSA @SGSACOM]

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